Date: 13 May 2024

Location: Sofia, Bulgaria

Company: inchcape



As IT Distribution Excellence (DE) Business Analyst in the Continental Europe  Region you will play a key role in delivering and facilitating successful DE technology and business change aligned with a demanding Distribution Excellence roadmap.

This role will be specifically aligned with the EU DE solutions delivery Portfolio, working alongside Project and Portfolio leads as well as the EU DE programme business stakeholders, and be responsible for standard Business Analyst delivery expectations, as outlined below, for this critical part of the Inchcape business.

The DE Portfolio aims to deliver critical solutions such as new Umbraco Websites, including supporting website optimisation projects, Salesforce (DXP) implementation for new car and distribution businesses, BI / Analytics ‘toolkits’ and Data Warehouse solutions, as well as Toyota Motor Europe OCA integrated with the Inchcape DXP platform, all aimed at improving the EU New car and distribution business efficiency and commercial performance.

The role will be responsible for capturing information to help define DE solutions for business problems and opportunities, this will happen through in-depth stakeholder engagement, investigation and gathering of technical and non-technical information.

Once business opportunities or challenges are clearly understood the role is responsible for the documentation and sign-off / approval of detailed functional and non-functional requirements.

The role will ensure any solutions delivered meet the defined business requirements through working with the regional solutions and Global Platform Delivery Teams and being involved in solutions delivery quality gate reviews.

The role will also bridge the gap between IT and the VLS business stakeholders, ensuring requirements captured are testable, traceable and aligned with business goals.

The EU DE Business Analysts are expected to become technology product and business process subject matter experts for their related fields of expertise, supporting and advising the business accordingly on any changes that would affect the solution or related business processes in that area.

The role will be part of the Continental Europe IT Team, working closely with Portfolio, Project Management and PMO roles as well as the Global / EU DE Programme stakholders, supporting alignment with both the Global Inchcape Accelerate strategy and related business requirements.

Inchcape also has a strong global delivery methodology through core Global Platforms and global Digital Delivery Centres (based in Asia and LatAm). A key part of this role will be working closely and collaboratively with this delivery capability.

The role requires a pro-active mindset, the ability to work in some levels of ambiguity and must be able to work successfully in the wider regional and global Digital/IT organisation. Being able to communicate effectively in an international, matrix governed organisation will also be a key factor of success in this role.


Job role and responsibilities:

The core responsibilities of the EU&A IT Distribution Excellence (DE) Business Analyst would be:

  • Gathering, validating and documenting business requirements from stakeholders, including conducting stakeholder analysis, and ensuring requirements are testable, traceable and aligned with business goals.
  • Documentation of all functional and non-functional requirements plus any required business process flow materials
  • Conduct business process analysis and identify areas for improvement to increase efficiency/effectiveness, reduce costs or mitigate risks.
  • Play the role of subject matter expert (SME) for all technology solutions and business processes related to the project and area of business change.
  • Support the Project team with scope and objectives definition for IT projects, ensuring they are clearly communicated and understood by all stakeholders.
  • Translate technical information into non-technical terms and vice versa for stakeholders and end-users.
  • Collaborate with the development team, identify technical solutions and potential issues, and initiate innovative approaches to problem-solving.
  • Create project documents, including requirements specifications, functional design and technical design documents.
  • Work with project managers to ensure the project schedule, budget and scope are adhering to project plans.
  • Participate in UAT and support business teams during implementation.
  • Analysing commercial data such as budgets, sales results, and forecasts.
  • Modelling business processes and identifying opportunities for process improvements.
  • Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
  • Creating functional specifications for solutions.
  • Estimating costs and identifying business savings.
  • Simplifying information and deciphering technical jargon so it is easily understood by the whole team.
  • Implementing and testing of solutions.
  • Supporting business transition and helping to establish change.


Skills and Experience required:

  1. Proven experience of working as an IT Business Analyst within a Global organisation and across multiple Portfolios, Programmes and Projects.
  2. More than 3 years’ experience in an IT Business Analyst role within the Retail Industry, preferably Automotive / Used Car businesses (but not essential).
  3. Certified to PMI-PBA or BCA BA Foundation level or equivalent Business Analysts certification.
  4. Effective stakeholder engagement – experienced in dealing with stakeholders at all levels of the organisation. 
  5. Experience in implementing CRM applications, preferably Salesforce or MS-Dynamics.
  6. Critical thinking - The ability to understand and analyse problems and find solutions.
  7. Problem solving - The ability to think creatively and work collaboratively with teams to solve business challenges.
  8. Decision making - The ability to make decisions around things such as requirement prioritisation, scope, assessing viability of solutions etc.
  9. Good listener & communicator - Requirement gathering is a key part of the role so the ability to ask the right questions and correctly understand the information received is essential.
  10. Documentation and writing skills - Business analysts will find themselves creating documents such as use cases and business requirement documents.
  11. Confident presenter - The ability to present findings and recommendations to senior leaders and to manage stakeholder meetings.
  12. Strong teamwork and influencing skills.



  • Energetic and engaging – they will be friendly and approachable; positively representing the Global IS Team.
  • They will demonstrate a pro-active, curious mindset and have high attention to detail.
  • They will always work collaboratively across the local, regional and Global IT and business team, professionally engaging all key stakeholders.
  • They will have a genuine passion to achieve a culture of delivering projects to a high standard.
  • Flexible and adaptable; the individual will thrive in a changing environment, readily deal with ambiguity, cope with setbacks and always seek solutions (rather than problems).
  • A confident and articulate communicator with personal presence. The individual will effectively influence, engage and challenge to gain understanding and commitment for their agenda.