Warranty Administrator

Date: 27 Mar 2024

Location: Swindon, United Kingdom

Company: inchcape

Divisional Warranty Administrator – Volkswagen - Based at one of our 14 dealerships across our Volkswagen network  (Cheltenham, Swindon, North West or Exeter)
Salary up top £27,500pa (pro rata) depending on experience, OTE up to £30,700pa
42.5 hours per week


As our Division Warranty Administrator for Volkswagen, you will receive a competitive basic salary as well as amazing company benefits, including;

  • Annual Leave - A minimum 33 days annual leave (including bank holidays), rising with long service
  • Family Friendly - Enhanced family friendly policies, giving you more time to spend with your families
  • A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
  • Life Assurance – we give you the peace of mind when you need it most
  • Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work
  • Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers
  • Discount Gym membership – keep fit with our big brand gym & fitness offers
  • Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
  • And much more….

Job Introduction

As a Divisional Warranty Administrator for Volkswagen, you will be accountable for efficiently and accurately administering manufacturer warranty systems. The main purpose is to ensure OEM guidelines and processes are followed to ensure warranty claims are on time and to avoid unnecessary fines. 


As this is a divisional role, you will be responsible for the invoicing on behalf of all 14 Volkswagen dealerships within the business on an ad-hoc basis supporting the Aftersales Managers and Warranty Administration at each site. 

Main Responsibilities

  • Responsible for administrating an holistic process for warranty claims
  • Collaborate closely with the After Sales Manager to mitigate audit risk and support the audit process
  • Works effectively as part of the full member After Sales team
  • Curious nature with a responsibility to keep up to date with warranty policies
  • Responsible for ensuring safe working processes and the provision of H&S legislation is taken at all times


The Ideal Candidate

As an ideal candidate, you will have;

  • Previous warranty experience.  This is essential within this role as you will be transacting across 14 dealerships
  • Strong communication skills, both verbal and written, alongside good technical knowledge in all aspects of warranty
  • Strong planning and organising skills with an eye for detail
  • Always has the customer at heart when making any potential decisions
  • A knowledge of Kerridge software would be an advantage 
  • Have a team focus and be collaborative to work with the Aftersales department to create a high performing working relationship
  • Time and cost consciousness by processing claims in line with time scales as per Warranty policy
  • Competent ability at handling financial files to spot anomalies and action a plan
  • Full UK drivers licence preferred but not essential


Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!