Customer Experience Consultant - Online Sales

• Rotating roster - shifts from Monday to Sunday
• Flexible hours between 8am-8pm
• Part time or Full time positions
• Hybrid Flexible working
• Located Greystanes with parking onsite

Inchcape Australia is a leading player in the automotive services sector operating in the distribution, retail and logistics markets for recognised brands such as Subaru, Peugeot and Citroen.
 

We want to make buying and owning a car easy, effective and enjoyable, while building lifelong relationships. We live by the values of honesty, friendliness, loyalty, and attention to detail. Friendliness is what sets us apart from the competition - we strive to make our customers smile.

To compliment this vision, we are seeking dynamic Customer Experience Specialists to be part of our family and join our Online Sales team located at Greytanes.
 

What's the opportunity?
 

The Customer Experience Specialist - Online Sales, will join our existing close knit, successful presales team who assist our potential Customers by actioning "online" enquires regarding the sale of their vehicle. 
The role will see you:
 

• Answer inbound calls/make outbound calls in a consistent and professional manner
• Pre-qualifying all leads to ensure first time right practice
• Arranging appointments for our Customer Experience Specialist - In store
• Actioning all customer enquiries in a timely manner adhering to service levels.
• Maintain current knowledge of assigned brands, products and services
• Ensure attention to detail and adherence to set standards and instructions in entering customer information.
• Working with integrity when it comes to securing customer information in our CRM.

Who are we looking for?
 

• Superior verbal and written communication skills
• Awe-inspiring customer service ability
• Demonstrated proven ability working in a fast paced, fun, agile environment.
• Proven ability to work independently and as part of a gregarious team.
• Exceptional organisation, planning and execution skills
• Strong influencing and negotiation skills
• Demonstrates resilience and perseverance to achieve individual and team outcomes
• Willingness to learn and continually develop
• Available to work a rotating roster across 7 days with flexibility.

Benefits and working for us:
 

• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
• Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape
• Supportive team environment - We Foster a positive and supportive team culture. We encourage teamwork, trust-building activities and celebrate achievements together.
• Recognition and Rewards program - We recognise individual and team accomplishments
• Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, and a comprehensive employee wellbeing program.

If you thrive on delivering a great Customer experience, APPLY NOW and don't miss out on this awesome opportunity!