Customer Experience Consultant - Online Sales

Date: 21 Jun 2024

Location: Sydney, Australia

Company: inchcape

  • Full time positions
  • Rotating roster |Shifts across Monday to Sunday – 8am-8pm
  • Hybrid Remote working
  • Located Greystanes with parking onsite


Inchcape Australia is a leading player in the automotive services sector operating in the distribution, retail, and logistics markets for recognised brands such as Subaru, Peugeot and Citroen.  Our Retail dealerships serve to present our brand partners’ products and services.


Our aim is, we want to make buying and owning a car easy, effective and enjoyable, while building lifelong relationships. We live by the values of honesty, friendliness, loyalty, and attention to detail.  Friendliness is what sets us apart from the competition – we strive to make our customers smile.


To support our Dealerships and compliment this vision, we are seeking dynamic Customer Experience Specialists to join our Sales team at our Centre of Excellence, located at Greystanes.


The role:


The Customer Experience Specialist, is responsible for all customer enquiries. Our Specialists key focus will be on maintaining excellent customer service while delivering a high level of sales success.  The role will see you:


  • Pre-qualifying all leads to ensure first time right practice
  • Providing high quality customer service to all customers via phone (inbound/outbound), Live Chat and email
  • Conduct lead generation and sales calls
  • Assist customers with their online vehicle purchase journey, from initial inquiries to final sale.
  • Actioning all customer enquiries in a timely manner adhering to service levels.
  • Maintain current knowledge of assigned brands, products and services to ensure
  • Ensure attention to detail and adherence to set standards and instructions in entering customer information and securing customer information in our CRM.


About you:


  • Proven experience in a sales environment – handling outbound and inbound calls
  • Superior verbal and written communication skills
  • Awe-inspiring customer service ability
  • Strong influencing and negotiation skills
  • Demonstrates resilience and perseverance to achieve individual and team outcomes
  • Demonstrated proven ability working in a fast paced, fun, agile environment.
  • Proven ability to work independently and as part of a gregarious team.
  • Exceptional organisation, planning and execution skills
  • Willingness to learn and continually develop
  • Available to work a rotating roster across 7 days.


Benefits and working for us:


  • Hybrid role - remote working plus office
  • Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
  • Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape
  • Supportive team environment – We Foster a positive and supportive team culture. We encourage teamwork, trust-building activities and celebrate achievements together.
  • Recognition and Rewards program – We recognise individual and team accomplishments
  • Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, and a comprehensive employee wellbeing program.


If you thrive on delivering a great Customer experience, APPLY NOW and don’t miss out on this awesome opportunity!