Customer Experience Manager

Are you passionate about sales and delivering exceptional customer service?

At Trivett Automotive Retail, we’re part of the global Inchcape family, a leading name in the automotive world with operations in nearly 30 countries. Representing iconic brands like Subaru, and Peugeot, we’re committed to delivering outstanding customer experiences.

An opportunity has arisen to lead our Customer Experience Team as the Customer Experience Manager by creating outstanding customer journeys at our Parramatta dealership.  

In this dynamic role, you'll support the Retail Centre Manager by leading, mentoring, and guiding the team to meet performance goals, ensuring seamless customer interactions and a flexible sales process.

You will: 

• Lead, mentor and inspire the Customer Experience Team to deliver exceptional service.
• Manage sales processes, including finance and insurance (F&I).
• Resolve escalations and manage customer data in Salesforce and DMS.
• Assist with onboarding and training new team members.

You will have: 

• Proven experience in customer-facing sales and team leadership.
• Strong communication and multitasking abilities.
• Automotive industry and F&I experience (desirable).
• Familiarity with Salesforce (desirable) and a valid driver’s license.

Why Choose Us? 

• Ongoing development and career growth.
• Supportive and positive team culture.
• Additional leave days, including Wellbeing and Volunteering Leave.
• Employee benefits program, including vehicle discounts.

Ready to make an impact? Apply now and help shape exceptional customer experiences at Trivett!

Explore more at www.inchcape.com.au

Please note that only short-listed candidates will be contacted and added to our HRIS, People Hub (SAP Success Factors). We take this opportunity to thank you for your interest in working with us.