Customer Experience Manager

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Date: 2 Jun 2025

Location: Sydney, Australia

Company: inchcape

Customer Experience Manager – Subaru Narellan

Join Subaru Narellan as a Customer Experience Manager and lead a busy call centre team focused on delivering outstanding customer service across all channels. This role involves managing people, processes, and technology (including Salesforce) to drive customer satisfaction, bookings, and business growth.

What you’ll do:

  • Optimize customer journeys and team performance

  • Implement new technologies to improve service

  • Lead and develop your team to meet monthly standards

  • Manage budgets and contribute to business planning

What we’re looking for:

  • Minimum 12 months in a similar role

  • Salesforce experience

  • Leadership skills and a valid NSW driver’s licence

  • Strong influencing and negotiation skills

Why Subaru Narellan?

Enjoy a supportive, growing dealership environment with great pay, incentives, and career development opportunities. Apply now to be part of our dynamic team!