Customer Experience Manager
Date: 2 Jun 2025
Location: Sydney, Australia
Company: inchcape
Customer Experience Manager – Subaru Narellan
Join Subaru Narellan as a Customer Experience Manager and lead a busy call centre team focused on delivering outstanding customer service across all channels. This role involves managing people, processes, and technology (including Salesforce) to drive customer satisfaction, bookings, and business growth.
What you’ll do:
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Optimize customer journeys and team performance
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Implement new technologies to improve service
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Lead and develop your team to meet monthly standards
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Manage budgets and contribute to business planning
What we’re looking for:
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Minimum 12 months in a similar role
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Salesforce experience
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Leadership skills and a valid NSW driver’s licence
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Strong influencing and negotiation skills
Why Subaru Narellan?
Enjoy a supportive, growing dealership environment with great pay, incentives, and career development opportunities. Apply now to be part of our dynamic team!