Customer Experience Specialist - Sales

Customer Experience Specialist - Sales (Online)
Location: Greystanes (with onsite parking)
Hours: Rotating roster – shifts from Monday to Sunday, hours rostered between 8am - 8pm
Work Style: Hybrid working environment

Why Choose Trivett?

At Inchcape Australia, we’re revolutionizing the way customers buy and own vehicles. As a key player in the automotive industry, we partner with well-known brands like Subaru, Peugeot, Citroen, and Deepal to provide outstanding products and services. Our mission is simple: to make car buying enjoyable, effortless, and customer-focused.

Your Role:

As an Online Customer Experience Specialist, you’ll play an integral role in the Business Development Centre (BDC) at our Greystanes location. You’ll manage online customer inquiries, oversee digital sales processes, and handle all aspects of customer interaction from inquiry through to final sale.

Key Responsibilities:

• Manage and qualify leads for appointment bookings and support digital sales through email, phone (outbound and inbound), and web channels.
• Oversee online car sales, ensuring smooth handling of deposits, contracts, trade-ins, finance, and delivery.
• Be the go-to contact for customer queries, product information, and escalations.
• Host virtual product demos and assist with converting finance and insurance quotes into successful sales.
• Follow up with customers to ensure they’re thrilled with their experience and help finalize their sale.
• Use CRM systems like Salesforce and DMS to maintain accurate customer information.
• Manage call queues and online interactions, including social media and web chat.
• Collaborate with in-store teams to ensure smooth handovers and appointment scheduling.

What We’re Looking For:

• Solid experience in a customer-facing or online direct sales role – you know how to close a deal!
• Proven success in meeting KPIs and sales targets.
• Familiarity with CRM systems (e.g., Salesforce) and digital platforms.
• Strong communication, adaptability, and problem-solving skills.
• Top-notch organizational skills and attention to detail.
• A passion for delivering top-quality customer service with professionalism and integrity.

Benefits of Joining Us:

• Thorough and ongoing training to help build your personal brand within our business.
• Career progression opportunities – your potential has no limits!
• A supportive and fun team environment.
• Extra days off, including an annual Wellbeing Leave Day and a Volunteering Leave Day.
• Access to employee benefits like discounted vehicle purchases, company car rentals, and more.

Ready to Jumpstart Your Career?
If you’re passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! Apply now and be part of a team that’s all about customer-centric innovation.

Explore more about Inchcape at www.inchcape.com.au and join us on our inspiring journey.

Please note that only short-listed candidates will be contacted.

Thank you for your interest in working with us!