Customer Experience Specialist Trainee

Job Title: Customer Experience Specialist Trainee 

Location: Waitara, Sydney, New South Wales

Company: Subaru Australia

Our Story
At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the job:

In this role, you will learn, develop, and apply the full range of responsibilities of a Customer Experience Specialist Trainee, while consistently delivering exceptional service to help ensure Inchcape remains Australia’s most customer‑centric automotive retailer

Key responsibilities:

• Build strong product knowledge to deliver clear, informative demonstrations to customers.

• Explain product features and benefits effectively, using strong interpersonal skills, clarifying questions, and anticipating customer needs to build relationships.

• Provide high‑quality customer service for in‑store enquiries and support the team with questions about vehicles, aftermarket products, and financial services.

• Attend customer appointments, assist with test drives, and support the delivery/handover process.

• Prepare and process sales contracts, trade‑in documentation, and delivery‑day paperwork as required.

• Use web‑based systems, Salesforce, and the DMS to accurately capture customer information, support valuations, and assist the team in meeting customer satisfaction and reputation goals.

About you:

• Strong interest or experience in sales, retail, or the automotive industry, supported by exceptional customer service skills and the ability to communicate effectively with a wide range of customers.

• Proficient computer skills, including Microsoft Office and confidence using digital platforms, with strong attention to detail, multitasking ability, and excellent organisational skills.

• Valid driver’s licence, with a willingness to learn, collaborate, and consistently deliver high‑quality customer experiences while maintaining professionalism, integrity, and passion for the products.

• Strong problem‑solving and decision‑making abilities, demonstrating sound judgment, adaptability to different customer needs, and a commitment to ensuring customer satisfaction through accurate and reliable work.

Benefits:

• Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

Why join Inchcape?

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance

• Thorough and ongoing training provided to support you in all aspects of your role.

• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.

• Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.

• Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.

• Recognition and Rewards – we recognise individual and team accomplishments.

• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive both at work and at home.