Customer Experience Specialist

Location: Greystanes (onsite parking available)
Hours: Rotating roster across Monday to Sunday, with two days off. Shifts fall between 8:00am – 8:00pm (AM and PM rotations)
Work Flexibility: Hybrid

At Inchcape Australia, we’re transforming car buying with brands like Subaru, Peugeot, Foton and Deepal. As part of our team, you’ll provide a seamless digital sales experience for customers.

Your Role:
As an Online Sales Professional in our Business Development Centre, you will manage customer inquiries, qualify leads, and guide customers through the online sales process. You will handle deposits, contracts, finance, and follow up to ensure satisfaction.

Key Responsibilities:

• Manage all incoming leads, triage and qualify for appointment bookings via EDM, phone, or web; allocate appointments to the in-store team.

• Oversee retail car online sales including deposits, contracts, trade-ins, finance, delivery, and ensure price pledge compliance.

• Conduct pre- and post-sales follow-up, qualify leads through customer-focused questions, and maintain communication throughout the buying journey.

• Handle inbound/outbound call queues via PureCloud, manage social moderation, web chat, reputation, and Google reviews through Podium.

• Acquire and share comprehensive product knowledge, conduct online demonstrations via virtual channels, and promote aftermarket and F&I products.

• Utilise Salesforce and DMS to capture accurate customer data, assist with escalations and complaints, and collaborate to convert F&I quotes and sell insurance products.

What We’re Looking For:

• Strong written and verbal communication skills, ability to adapt to different customers, deliver great experiences in any environment, and demonstrate passion for products.

• Ability to work autonomously to close sales, meet KPI-driven targets, multitask with attention to detail, and maintain accountability while setting a positive example.

• Proficient in MS Office and digital platforms, demonstrates strong organisational skills, problem-solving ability, sound judgment, and decision-making skills.

• Maintains high standards of professionalism and integrity, collaborates effectively, shows willingness to learn, and focuses on customer satisfaction throughout the process.

We offer you

• Work alongside a dynamic team committed to your success.

• We're invested in your development and offer ample opportunity for advancement.

• Enjoy a role that balances strategic analysis with day-to-day business support.

• Be part of a company that leads the transformation of the automotive distribution industry.

Start your journey

Worried that you don’t meet all the criteria exactly? We encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive at work.