Customer Experience Specialist

• Locations: Parramatta
• Are you passionate about delivering exceptional service and closing the sale?
• Do you love cars and want to be part of a dynamic, innovative team? Look no further!

At Trivett Automotive Retail, we’re part of the global Inchcape family, a leading name in the automotive world with operations in nearly 30 countries. Representing iconic brand Peugeot, we’re committed to delivering outstanding customer experiences.

Innovation, integrity, and teamwork are the heart of everything we do—together, we’re driving the future of automotive retail.

As an experienced Customer Experience Specialist, you’ll be the go-to person for our customers, guiding them through every step of the sales journey. Whether in-store or online, you’ll ensure they have a seamless, flexible buying experience.

Key responsibilities:

• Product Knowledge: Be the expert. Showcase the unique features and benefits of our vehicles with confidence.
• Customer Engagement: Build lasting relationships by truly understanding customer needs and offering tailored solutions.
• Sales & Process Management: Handle everything from introductions and test drives to trade-ins, paperwork, and post-delivery follow-ups.
• Tech-Savvy Approach: Use digital platforms like Salesforce to ensure accurate customer data and smooth transactions and sales activity.
• Collaboration: You’ll collaborate across teams to offer customers a seamless, flexible buying experience, whether in-store or online.

You’ll thrive in this role if you:

• Have a strong desire to achieve, with proven sales experience in customer-facing roles.
• Excel in a fast-paced environment, love multitasking, and are excited about automotive sales.
• Are passionate about delivering a top-tier customer experience every time.
• Are enthusiastic about the automotive industry and excited about the products we sell.
• Have excellent communication skills and are confident using MS Office and digital tools.
• Are available to work Saturdays, with a weekday off in lieu.
• Hold a valid driver’s licence.

What’s in it for You?

• Career Progression: Your career can go global! We offer clear pathways for development, with opportunities to move into senior roles within our organisation.
• Competitive Salary: Be rewarded for your efforts with a competitive salary package.
• Great Team Environment: Join a supportive, fun, and collaborative team where you’ll love coming to work each day.
• Benefits: Enjoy Wellbeing & Volunteering Leave, vehicle rental discounts, and more!

Ready to Start Your Journey?

If you’re ready to drive your career forward and join the global Inchcape family, apply today!