Customer Experience Specialist

Our Story
At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the Role
Reporting to the Customer Experience Manager and based at our Trivett Automotive Retail site in Parramatta, the Customer Experience Specialist plays a key role in delivering a seamless and engaging vehicle sales journey. You will be representing Subaru and act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.

Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end-to-end sales process with confidence. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable.

Key Responsibilities

• Provide a personalised and engaging customer experience from enquiry through to delivery

• Showcase deep product knowledge to educate customers on vehicle features and benefits

• Manage the complete sales process including test drives, trade-in evaluations, paperwork, and post-sale follow-ups

• Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity

• Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints

About You
You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

You will also bring:

• Proven experience in a sales role is essential.

• A passion for delivering exceptional customer service and creating memorable experiences.

• A genuine interest in the automotive industry and enthusiasm for the products we represent.

• The ability to multitask in a fast-paced environment.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office and confidence using digital platforms.

• Availability to work Saturdays (with a weekday off in lieu).

• A valid driver’s licence.

Why join Inchcape?

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance

• Thorough and ongoing training provided to support you in all aspects of your role.

• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.

• Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.

• Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.

• Recognition and Rewards – we recognise individual and team accomplishments.

• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!