Customer Fulfilment Team Leader

Date: 9 Sep 2023

Location: Sydney, Australia

Company: inchcape

Who are we?

AutoNexus is the market leader in integrated, omni-channel automotive fulfilment solutions, offering bespoke services tailored to meet their customers' needs, delivered with an unwavering focus on quality, expertise and exceptional customer service. With sites across Australia and New Zealand, AutoNexus is the premium fulfilment partner of choice for businesses and brand partners. AutoNexus’ offering encompasses fleet conversions, refurbishment and maintenance in addition to vehicle logistics, parts warehousing, accessory fitment, aftermarket products, pre-delivery inspections and distribution and inventory management services for several leading automotive brands. To find out more, visit


What’s the opportunity?

Due to an internal move an opportunity has arisen for a Customer Fulfilment Team Leader to join the team in Greystanes.


This role is responsible for the coordination of deal to delivery process up to arrival at dealerships. Responsible for the priority setting, optimisation, challenge and balance among Retail dealerships and between Retail and AutoNexus.


Further to the above, please note the duties and responsibilities will include but are not limited to the following:

  • Generation of ROs as per agreed schedule
  • Evaluation of capacity filling of compound and countermeasures
  • Communication to all stakeholders and involved parties with regards to capacity and balancing relation topics
  • Point of contact for resolution of issues related to vehicle delivery to dealerships
  • Manage and develop team of Customer Fulfilment Coordinators
  • Collaborate with Stock Control Managers for backing up and resource optimisation
  • KPI tracking and reporting


Essential Requirements:

  • Experience in retail or distribution in a competitive consumer landscape
  • Knowledge of operational vehicle and retail dynamics
  • Intermediate Excel skills
  • Experience of working in at least one ERP system
  • Experience in managing teams and stakeholders
  • Strong communication and influencing skills
  • Resilience and ability to work under pressure
  • Experience in a similar role
  • Experience managing a team and driving results


Why should you join us?

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit to learn more on our website. 


  • Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
  • Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.


Want to know more about what it is like to work at Inchcape? Please visit our website  to discover more about our workplace culture.


We’re part of Inchcape
By joining AutoNexus you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.


Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community. Discover more about Inchcape at


Apply now!
If this sounds like the role and company for you, we warmly invite you to apply today and take advantage of this great opportunity to be part of a leading global automotive company!


Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.