Customer Relations Consultant

Customer Relations Consultant
Location: Greystanes
Job Details: Hybrid working

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape’s global network.You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our team is seeking Customer Relations Consultant to join our team in Australia. In this position you will collaborate with a dynamic, diverse team to deliver exceptional service and repairs, bringing your expertise and passion for quality to drive your career forward.

What you’ll do

• Handle inbound and outbound calls to schedule and confirm vehicle service appointments, ensuring a seamless customer experience.
• Manage social media and communication platforms including Facebook, Instagram, and Podium (SMS).
• Maintain accurate and up-to-date customer records while meeting daily and weekly call and booking targets.
• Deliver professional, friendly, and clear communication to build trust and loyalty with customers.
• Collaborate with internal teams across Inchcape to resolve issues, share information, and support continuous improvement.
• Ensure compliance with company processes, legal standards (e.g., Trade Practices and Privacy Acts), and meet key performance indicators such as call quality, NPS, booking conversion rates, and error reduction.

About you

• Minimum 3 years’ experience in a customer-facing role within a direct selling environment.
• Proven ability to facilitate the sales process, including completing documentation to support the customer journey.
• Previous experience in the automotive industry is highly regarded.
• Familiarity with Salesforce or similar CRM platforms is desirable.

Why join Inchcape?

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Recognition and Rewards – we recognise individual and team accomplishments.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

Start your journey
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone
Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us
Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.