Customer Relations Consultant

Are you a high performing, motivated and passionate individual? An opportunity now exists for you to join our global business! Are you looking for an opportunity to be part of a passionate and supportive team, where you can grow your career with a leading global automotive company? Make the move now and come and join Subaru!

Who are we?

Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.

Subaru has been part of Australian family life since 1973 forging a proud history of getting families to where they need to be, no matter how rough the road. The brand has experienced impressive growth in Australia and now commands one of the greatest market shares of any major Subaru market worldwide. Subaru Australia vehicles have been exclusively All-Wheel Drive since 1998, except for the ultimate joy ride, rear-wheel drive BRZ that joined the range in 2012. Subaru has long been highly regarded for its performance technologies. From the rally stages to the highway, Subaru’s engineering and driving characteristics are focused on delivering a driving experience unlike any other, handling all road and weather conditions with ease, control and comfort. On the rally stages, conditions can change in an instant and a driver’s confidence in their car is paramount. While Subaru rally cars proudly carried the scars of uncompromising terrain, the lessons learned from their adventures inform the design philosophy for every Subaru – and it is this philosophy that has earned Subaru an enviable reputation for high-quality engineering, active and passive safety, reliability, a fun driving experience and value. To find out more, visit https://www.subaru.com.au/

What’s the opportunity?
Our Customer Relations team provide a positive customer experience by being positive, helpful, knowledgeable and working with other departments within the business to find solutions to customers’ needs and reaching a positive outcome for the customer as well as the business.

Further to the above the duties and responsibilities will include, but are not limited to, the following:
 

• Answering customer questions in relation to their concerns, creating case tickets and providing responses to customers in a timely manner as required
• Investigating customer requests and complaints received by email, raising concerns to relevant stakeholders and providing responses in a timely manner as required
• Investigating customer requests and complaints received by post, raising concerns to relevant stakeholders and providing responses in a timely manner as required
• Regular updating and maintenance of data in our CRM in compliance with correct data handling procedures

Why join us?

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit www.inchcape.com/en-au/find-a-career/employee-benefits/ to learn more on our website.

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
• Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

Want to know more about what it is like to work at Inchcape? Please visit our website www.inchcape.com.au  to discover more about our workplace culture.

Who are we looking for?

The right person will possess an eye for detail & a focus on customer service together with the following:

• Excellent customer service experience
• Conflict resolution skills
• Previous experience in an inbound call centre
• Previous experience in the Automotive Industry - preferred no essential
• Case Management experience - preferred not essential

This is a great opportunity to join an organisation that supports personal development, career growth, celebrates diversity and recognises the benefits a culture of inclusion brings to our workplace and customer experience.

If you believe you have the skills, experience and motivation to succeed in this role, don’t miss out on this awesome opportunity!

Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.