Dealer Support

Who are we?

AutoNexus is the market leader in integrated, omni-channel automotive fulfilment solutions, offering bespoke services tailored to meet their customers' needs, delivered with an unwavering focus on quality, expertise and exceptional customer service. With sites across Australia and New Zealand, AutoNexus is the premium fulfilment partner of choice for businesses and brand partners. AutoNexus’ offering encompasses fleet conversions, refurbishment and maintenance in addition to vehicle logistics, parts warehousing, accessory fitment, aftermarket products, pre-delivery inspections and distribution and inventory management services for several leading automotive brands. To find out more, visit https://autonexus.com.au/

Why should you join us?

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit www.inchcape.com/en-au/find-a-career/employee-benefits/ to learn more on our website.

• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
• Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

Want to know more about what it is like to work at Inchcape? Please visit our website www.inchcape.com.au  to discover more about our workplace culture.

What is the opportunity?

An opportunity exists for a Dealer Support with a positive, customer focused attitude to join the team at Chullora.

The duties and responsibilities will include but are not limited to the following:

• To achieve the AutoNexus and VGA business goals through quality handling of dealer contacts and delivering a positive dealer support experience
• Effectively support the VGA parts operations team to coordinate and resolve all customer enquiries, incidents and disputes
• Identify opportunities within our operations which will improve our service delivery to our customer’s dealers and drive change management to achieve these benefits
• Source solutions to customer complaint cases as escalated by team members
• Undertake and carry out any other work related tasks as assigned by the Manager on an adhoc basis

To be successful in this role you will possess the following:

• Experience in a similar role
• Ability to be a team player
• Good negotiation and conflict resolution skills
• Attention to detail
• Strong communication skills
• Ability to maintain confidentiality
• Excellent customer service experience

We’re part of Inchcape
By joining AutoNexus you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.
 

Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community. Discover more about Inchcape at www.inchcape.com.au
 

This is a great opportunity for a motivated individual with a positive attitude who enjoys the challenges of supporting and being part of a dedicated team. In terms of benefits, you will be working within a supportive team environment and have development opportunities available.

Apply now!
If you this sounds like the role and company for you, we warmly invite you to apply today and take advantage of this great opportunity to be part of a leading global automotive company!
 

Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.