Delivery Manager

Date: 28 Nov 2023

Location: Sydney, Australia

Company: inchcape


Inchcape Australia is a leading player in the automotive services sector operating in the distribution, retail and logistics markets for recognised brands such as Peugeot, Citroen, Subaru, Volkswagen, Mitsubishi, Kia, Jeep and Isuzu Ute.


Trivett, part of the Inchcape Group, bring 160 years of history and innovation to the automotive services sector. With approximately 1300 employees across Australia and New Zealand, the core of the Inchcape spirit is to create an incredible customer experience for the best car brands in the world.


Trivett are seeking a Delivery Manager based at their Subaru Dealership, Parramatta.


About the role:


In this role you will be responsible for managing the timely and efficient delivery process to our retail and fleet customers as well as the execution of a seamless and compliant fleet management process. You will work with your team and relevant stakeholders, as an overview, to:


  • Manage, develop and nurture a productive and high-performing culture through effective teamwork and personal accountability;
  • Your strong and effective working relationships with Stock Control, Customer Fulfilment, Corporate Account Manager - Fleet and all group Delivery Consultants ensures ways of working, best practice, policy, process, procedures are aligned, consistent and deliver results.
  • The communication process between Stakeholders and team is effective, accurate and continues to add value to the delivery process.
  • Ensure the delivery of outstanding customer satisfaction at all times, as reflected in customer feedback and Reputation scores;
  • Achieve all targets and KPIs as required by the company and our external partners including Fleet Management Organisations (FMOs);
  • Ensure all your team are ambassadors for the Subaru and Peugeot Citroen brands; as demonstrated through passion, drive and continuous process improvement.


About you:


  • Significant experience managing and leading a high performing team
  • Prior experience working in the automotive industry and understanding the competitive consumer landscape
  • Confident communication and ability to manage multiple stakeholders to achieve the best results for the business.
  • Proven ability to work within an evolving retail environment and to effectively lead through times of change.
  • Strong commercial aptitude that delivers customer satisfaction
  • Excellent people management and development skills
  • Experience managing external business relationships
  • Ability to influence, and also learn from others


Benefits and working for us:


  • Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
  • Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape
  • Supportive team environment – We Foster a positive and supportive team culture.
  • Recognition and Rewards – We recognise individual and team accomplishments
  • Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, and a comprehensive employee wellbeing program.


Interested? APPLY NOW and don’t miss out on this Career opportunity!


Want to know more about what it is like to work at Inchcape? Please visit our website


Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.