Dealer Support

Date: 26 Nov 2023

Location: Sydney, Australia

Company: inchcape

About Us


AutoNexus is the market leader in integrated, omni-channel automotive fulfilment solutions, offering bespoke services tailored to meet their customers' needs, delivered with an unwavering focus on quality, expertise and exceptional customer service. With sites across Australia and New Zealand, AutoNexus is the premium fulfilment partner of choice for businesses and brand partners. AutoNexus’ offering encompasses fleet conversions, refurbishment and maintenance in addition to vehicle logistics, parts warehousing, accessory fitment, aftermarket products, pre-delivery inspections and distribution and inventory management services for several leading automotive brands.

By joining AutoNexus you are joining Inchcape.
Inchcape Australasia employs over 1,200 team members across Australia and New Zealand.


As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better.


We have a great opportunity for a Dealer Support to join the team in Greystanes.


About the Role


As a Dealer Support, you will be assisting the Inventory Team to achieve best practice development in forecasting, procurement, inventory control, supplier and customer relationship management.


Your duties and responsibilities will include but are not limited to the following:


  • Quality handling of all Dealer contacts and delivering a positive dealer support experience
  • Being the primary point of contact for Parts customers for parts enquiries, customer complaints and any other miscellaneous enquiries.
  • Assist Dealers with parts interpretation, technical parts enquiries, order assistance and ad-hoc enquiries or requirements
  • Look for ways to reduce operating expenses, errors and wastage


About You


To be successful you must possess the following:


  • Previous experience in a similar role and an understanding of parts interpretation
  • Experience in the automotive industry
  • A qualification in Parts Interpretation will be highly regarded
  • Experience working with brands including Subaru, Peugeot, Citroen and Proton will be highly regarded
  • Ability to work independently and proactively
  • Ability to work under pressure
  • Confident in the use of computer programs including MS Office

Why join us?


  • Our flexible work policy helps support you in achieving a genuine work-life balance.
  • Enjoy more time doing that you love with additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
  • Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.


Want to know more about what it is like to work at Inchcape? Click here to discover more about our workplace culture.


Inclusion and Diversity

If you think you have what it takes, but don’t necessarily meet every single requirement, we encourage you to apply so we can have a conversation to see if you could be a great fit. If you have individual adjustments required to participate in the recruitment process, please notify us in your application or contact


If you this sounds like the role and company for you, we warmly invite you to apply today and take advantage of this great opportunity to be part of a leading global automotive company! Apply now!


Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.