National Aftersales Manager

Are you a dynamic leader with a passion for driving strategic business plans and customer lead strategies? Are you looking for a role where you can leverage your in-depth knowledge of the commercial vehicle and trucking industry? If so, we have an exciting opportunity for you!

About Us

By joining FOTON you are joining Inchcape. Inchcape Australasia employs over 1,400 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

Why join us?

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Recognition and Rewards - We recognise individual and team accomplishments.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

About the Role:

An opportunity has arisen for a National Aftersales Manager to join the FOTON team in Norwest.

This pivotal role is responsible for developing and executing strategic business plans and customer lead strategies across all aspects of Aftersales operations. This includes Part Sales, Service Retention, Customer Experience, Technical Training, Technical Support, and Warranty Support. As a key member of the FOTON Leadership team, you will contribute to the growth and development of our brand, ensuring delivery of results in line with our annual operating plan.

Reporting to the General Manager – FOTON your duties & responsibilities will include but are not limited to the following:

• Develop and drive the Aftersales strategy to enhance customer ownership experiences and achieve business objectives
• Build strong relationships with the dealer network to lead them to business success
• Drive commercial effectiveness by focusing on key financial drivers while keeping customer needs central to decision-making
• Build and develop a high-performance team, creating a pipeline of talented team members.
• Identify opportunities for revenue growth, cost reduction, and new business ventures within Aftersales.
• Develop and implement commercial Sales Plans in collaboration with other functions and business units.
• Manage Part Sales Operations to meet commercial objectives.
• Oversee Technical and Warranty Support functions to deliver exceptional support to the dealer network and customers.
• Collaborate with key stakeholders

About you

• Leadership experience (5+ years) with a significant contribution to strategic management and business success.
• Proven ability to build, lead, and sustain high-performing teams.
• Strong strategic capabilities with an in-depth understanding of business operations.
• Tertiary qualification in business or commerce.
• Automotive experience in distribution and commercial vehicles
• Experience with medium and heavy-duty trucks

Join us in shaping the future of Aftersales operations and contributing to the growth and success of our brand. If you have the vision, leadership, and strategic mindset to excel in this role, we want to hear from you!

Apply now to be part of our dynamic team and drive excellence in Aftersales operations.