Ownership Experience Specialist

Are you passionate about creating exceptional customer experiences? Do you thrive in a dynamic environment where your ability to manage programs, influence change, and drive customer advocacy makes a real impact? Subaru Australia is looking for an Ownership Experience Specialist to join our team and help deliver the best ownership journey for Subaru customers.

About Us

Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.

Subaru has been part of Australian family life since 1973 forging a proud history of getting families to where they need to be, no matter how rough the road. Subaru has experienced impressive growth in Australia and now commands one of the greatest market shares of any major Subaru market worldwide.

To find out more, visit https://www.subaru.com.au/

By joining Subaru you will part of the global Inchcape group, where locally Inchcape Australasia employs over 1,300 team members across Australia and New Zealand and has a diverse portfolio spanning distribution, retailing and logistics. Want to know more about what it is like to work at Inchcape? Please visit our website www.inchcape.com.au

Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website. 

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Recognition and Rewards - We recognise individual and team accomplishments.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

What’s the opportunity?

Are you passionate about creating exceptional customer experiences? Do you thrive in a dynamic environment where your ability to manage programs, influence change, and drive customer advocacy makes a real impact? Subaru Australia is looking for an Ownership Experience Specialist to join our team and help deliver the best ownership journey for Subaru customers.

Your duties and responsibilities will include, but are not limited to, the following:

• Develop and implement Subaru’s Reputation and Mystery Shop programs to enhance dealership performance and customer training.
• Leverage customer insights to drive satisfaction, retention, and advocacy through ownership engagement programs, including managing Subaru’s Roadside and Map Update services
• Monitor customer retention and service standards, collaborating on ownership events and projects with Marketing.
• Ensure service standards and data quality are maintained across the network while managing contracts and expenditures for ownership programs.

About you:

• You have experience in a similar role, with a passion for customer-centricity.
• Strong communication and relationship-building skills are essential.
• You are detail-oriented with excellent organizational and planning skills.
• You can work autonomously and possess solid business acumen.
• Automotive industry experience is a plus, as is familiarity with systems like SAP and Salesforce.

Apply now!
Join Subaru Australia and help us continue to provide exceptional experiences for our customers.

Apply today to be a part of a brand that prides itself on innovation and excellence.

Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.