Retail Centre Manager
Date: 26 Sep 2024
Location: Sydney, Australia
Company: inchcape
About Us
At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you’re eager to develop your skills in a dynamic environment, we want you on our team!
By joining Trivett you are joining Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better.
Explore more about Inchcape at www.inchcape.com.au and become part of our inspiring journey.
About the role
As a Retail Centre Manager, you will lead, coach, and motivate the in-store Customer Experience team to deliver exceptional customer journeys, achieve sales performance, and meet P&L targets.
Reporting into the Sales Operations Manager, your duties and responsibilities will include but are not limited to the following:
- Manage site P&L performance, ensuring KPIs and customer experience goals are met.
- Oversee the entire customer journey, ensuring seamless and flexible vehicle delivery experiences.
- Collaborate with Stock Control to maintain balanced inventory and meet customer specifications.
- Monitor F&I performance, compliance, and provide end-to-end finance support.
- Ensure the site is operational, well-presented, and compliant with HSE and OEM policies.
- Lead, coach, and mentor the Customer Experience team to achieve performance and engagement goals.
- Manage recruitment, onboarding, performance development, and ensure compliance with training programs.
- Ensure adherence to retail business processes and legally compliant practices across the team
Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to find out more.
- Thorough and ongoing training provided to support you in all aspects of your role.
- Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
- Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!
About you
To be successful in the role, you will have:
- The ability to work Saturdays
- Minimum of 3 years’ management experience within a sales environment, with a proven track record of achieving P&L targets.
- Demonstrated success in leading, coaching, and developing teams to meet performance and customer satisfaction goals.
- Strong communication skills, both written and verbal, with the ability to multitask and manage competing priorities.
- Excellent customer focus and attention to detail, ensuring high-quality service delivery.
- Strong leadership abilities with a focus on team development, performance management, and upholding company values.
- Previous experience in the automotive industry (retail or distribution) - desirable
- Experience in Finance & Insurance (F&I) - desirable
- Familiarity with Salesforce or similar CRM platforms - desirable
- Valid driver’s license.
Apply now!
If you are ready to lead a dynamic team and drive exceptional customer experiences, apply now and embark on a rewarding career journey with Inchcape!
Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.