Service Advisor

About Us

Inchcape Automotive Retail is one of Australia's leading automotive groups, representing nine brands including Subaru, Peugeot and Citroën. Across our various locations - Trivett in Sydney, Subaru Melbourne and Melbourne City Peugeot and Citroen in Melbourne and Keystar Autoworld in South East Queensland - Inchcape Automotive Retail prides itself on offering a professional, seamless purchasing experience in our state-of-the art showrooms. Our extensive range of new and certified approved pre-owned used vehicles, combined with our competitive finance options, mean we can accommodate for almost every customer's individual needs and budget. At Inchcape Automotive Retail, we believe that purchasing a vehicle is just the first step of the ownership journey. Our factory-trained, award-winning staff are on hand to service and maintain your vehicle in our world-class servicing facilities and continue to support you throughout your ownership journey. To find out more, visit https://www.trivett.com.au/

What’s the opportunity?

Our Peugeot service centre based at Parramatta is seeking an experienced Service Advisor to join our highly successful team.

This role will be responsible for assisting and supporting the Service Manager to drive and maximise productivity, efficiency and profitability through providing quality workmanship and the highest levels of customer satisfaction.

Duties include:

• Review completed repair order
• Process customer payments

• Ensure all daily transaction paperwork is completed including repair orders

• Generate and monitor the daily run sheets

• Develop and maintain effective customer relationships including delivering on promises

• Arrange and own the service loan vehicle process for customers

• Coordinate service bookings

• Ensure the service centre & parts display areas are presentable at all times

To be considered for this role, candidates must be able to display:

• Previous experience and demonstrated success in a Service Advisor role
• Experience with leading a small team
• Highly developed customer service skills including ability to confidently resolve conflict
• Confident written and verbal communication
• Well organised and efficient with high attention to detail
• A high level of professionalism
• Current Driver's licence and clean driving record

Benefits and working for us:

• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape
• Supportive team environment – We Foster a positive and supportive culture
• Recognition and Rewards  – We recognise individual and team accomplishments
• Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, and a comprehensive employee wellbeing program.

If you thrive on delivering a great experience, APPLY NOW and don’t miss out on this Career opportunity! 

Want to know more about what it is like to work at Inchcape? Please visit our website www.inchcape.com.au to discover more about our workplace culture.

Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.​