Service Operations Specialist

About Us

Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation. 

Subaru has been part of Australian family life since 1973 forging a proud history of getting families to where they need to be, no matter how rough the road. The brand has experienced impressive growth in Australia and now commands one of the greatest market shares of any major Subaru market worldwide. 

To find out more, visit www.subaru.com.au

Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website. 

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Recognition and Rewards - We recognise individual and team accomplishments.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

What’s the opportunity?

An opportunity now exists for an experienced Service Operations Specialist to join our team at the Subaru Australia Head Office, based in Norwest. In this role you will be supporting the Subaru Dealer network with the implementation of initiatives and programs that deliver commercial improvement in Aftersales operations.

Reporting directly to the Service Operations Manager, your duties and responsibilities will include, but are not limited to, the following:

• Monitoring and analysing dealer service business performance using commercial and customer experience metrics to identify key performance improvement opportunities
• Implementing national Aftersales improvement programs using project management principles, ensuring delivery to schedule and detailed measurements or outcomes
• Working directly with retailers to develop specific action plans to address opportunities
• Conducting virtual and on-site visits and training with dealer Aftersales teams
• Monitoring and ensuring dealer compliance with minimum service standards/company policies

About you:

• Ability to build relationships and influence others
• Extensive customer service experience
• Exposure to the management and operations of vehicle service departments within a dealership environment – desirable not essential
• Previous experience in a similar role
• Excellent communication skills
• Proficiency with MS Office suite of tools
• A full NSW drivers licence
• Relevant Tertiary qualifications in business or a related discipline within the automotive industry
• Excellent management and organisational skills together with attention to detail
• Ability to achieve structured planning and analysis
• Decision making and executional skills

We’re part of Inchcape 
By joining Subaru you will part of the global Inchcape group, where locally Inchcape Australasia employs over 1,300 team members across Australia and New Zealand and has a diverse portfolio spanning distribution, retailing and logistics. Want to know more about what it is like to work at Inchcape? Please visit our website www.inchcape.com.au

Apply now!
If you this sounds like the role and company for you, we warmly invite you to apply today and take advantage of this great opportunity to be part of a leading global automotive company!

Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.