Service Advisor

About Us

Inchcape Automotive Retail New Zealand has five dealerships representing the LDV and KGM brands across Auckland, Taupo, Wellington and Christchurch. Inchcape Automotive Retail New Zealand prides itself on offering a professional, seamless purchasing experience in our state-of-the art showrooms and we believe that purchasing a vehicle is just the first step of the ownership journey. Our factory-trained staff are on hand to service and maintain our customers’ vehicles and continue to support them throughout their ownership journey.

Why join us?

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to learn more. 

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
• Access to our employee benefits program including a comprehensive employee wellbeing program.
• Access to ongoing training and development programs

Want to know more about what it is like to work at Inchcape? Please visit our website to discover more about our workplace culture.

About the Role

Takanini SsangYong & LDV is dedicated to providing exceptional customer service and top-notch automotive repair and maintenance services. With a commitment to quality and a passion for all things automotive, we take pride in keeping our customers' vehicles running smoothly. We are currently seeking a dynamic and customer-oriented Automotive Service Advisor to join our team.

As an Automotive Service Advisor at Takanini KGM & LDV, you will be the face of our service center, responsible for ensuring a seamless and positive experience for our valued customers. You will play a critical role in delivering top-notch service by effectively communicating with customers, assessing their vehicle's needs, and coordinating necessary repairs and maintenance with our skilled technicians.

Key Responsibilities:

• Greet customers with a warm and friendly attitude, making them feel welcome and valued.
• Listen actively to customers' concerns, questions, and service requests.
• Provide detailed explanations of recommended services and repair options to customers.
• Prepare accurate and transparent service estimates for customers, including cost and time estimates.
• Schedule service appointments and coordinate with the service technicians.
• Ensure timely completion of repairs and maintenance, keeping customers informed of progress.
• Effectively manage customer inquiries, feedback, and concerns.
• Promote additional services, maintenance packages, and special offers.
• Collaborate with the service team to deliver high-quality automotive service.
• Keep up-to-date with industry trends, technical information, and service procedures.

Qualifications:

• Previous experience in automotive service advisory or a related field is preferred.
• Strong knowledge of automotive systems and terminology.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with the ability to build trust and rapport with customers.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced, team-oriented environment.
• A commitment to delivering outstanding customer service.
• Automotive service advisor certification is a plus.

If you are a passionate automotive enthusiast who is committed to providing exceptional customer service, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Automotive Service Advisor role at Takanini KGM & LDV.