BDC Service Agent

Atkins Kroll is seeking a customer-focused and energetic BDC Service Agent to join our Business Development Center (BDC). This role serves as an important first point of contact for customers by managing inbound and outbound communications, scheduling appointments, and supporting both sales and Aftersales teams.

The ideal candidate enjoys helping customers, has strong communication skills, and thrives in a fast-paced environment where organization and responsiveness are key. In this role, you will help ensure a smooth customer journey while contributing to dealership growth through appointment setting, lead follow-up, and excellent customer service.

What you’ll do

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule and confirm service and sales appointments with customers and dealership teams.
• Follow up on internet leads and phone inquiries to convert prospects into dealership appointments.
• Maintain accurate customer records and update interactions in the CRM system.
• Use dealership platforms such as VinSolutions, Xtime, CDK, and other tools to support BDC functions.
• Confirm appointments with customers and consultants one day in advance using the customer’s preferred communication method.
• Distribute appointments fairly to sales consultants and relay service messages to service advisors.
• Ask customers questions to understand their needs and direct them to the appropriate department.
• Handle customer questions and objections professionally while delivering excellent service.
• Track daily activities and provide reporting to dealership management.
• Maintain a professional appearance and represent Atkins Kroll brands positively.
• Attend department meetings and follow company policies and procedures.

About you

• High School Diploma or equivalent required
• 1–2 years of experience in call center, sales, or customer service roles.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and maintain accurate records in a CRM system.
• Comfortable working with dealership software and digital communication platforms.
• Strong organizational and follow-up skills.
• Positive attitude with the ability to handle customer inquiries professionally.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com