Body Shop Manager

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Date: 13 Feb 2025

Location: Tamuning, United States

Company: inchcape

SUMMARY

The Body Shop Manager oversees the daily operations of the automotive body shop and paint department, ensuring high-quality repairs, excellent customer service, and effective team management. This role involves coordinating the workflow, managing repair schedules, overseeing technicians, ensuring compliance with safety and quality standards, and ensuring customer satisfaction. The Body Shop Manager is responsible for maintaining profitability, improving operational efficiency, and achieving key performance metrics for the body shop. By Developing business through insurance adjusters, customers, and other sources to assure an adequate sales volume, this position provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses.

 

 

ESSENTIAL DUTIES
  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates, and monitors the performance of all body shop employees.
  • Directs and schedules the work of all body shop employees.
  • Establishes and maintains good working relationships with insurance adjusters.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Gives fair estimates on costs and time required for body work.
  • Follows up on parts department orders to ensure parts availability.
  • Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Checks quality of completed work.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
  • Prepares final billing for completed repair orders.
  • Controls accounts receivables for body repair work.
  • Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
  • Ensures that proper safety equipment is available and being used properly.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.
  • Keeps abreast of new equipment and tools available and recommends purchases.

 

QUALIFICATIONS
  • Education
    • Bachelor’s degree in Business Administration, automotive industry, or a related field
  • Experience
    • 2-3 years of experience managing and leading a team
    • 3-5 years of experience in the collision repair shop is a plus

 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knowledge
    • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
    • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Skills
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
    • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
    • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
    • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    • Time Management — Managing one's own time and the time of others.
    • Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  • Abilities
    • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
    • The ability to apply general rules to specific problems to produce answers that make sense.
    • The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
    • The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
    • The ability to choose the right mathematical methods or formulas to solve a problem.

 

 

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
  • Responsibilities
    • Ensure a healthy and safe workplace
    • Ensure employees are trained in and adhere to standard work procedures
    • Identify and initiate correction of hazards
    • Assess and meet HSE needs of individual employees
    • Assist individual employees to improve HSE performance
    • Provide appropriate work and support services for ill, injured or troubled employees
    • Documentation and record keeping
    • Supervise employees and contractors
  • Key Activities
    • Train employees in safe work practices and procedures and ensure compliance
    • Inspect workplace specifically for HSE problems
    • Stop any unsafe work practices
    • Report and analyze incidents and initiate preventative actions
    • Encourage employees to report incidents and near misses
    • Ensure contractor safety standards are met
    • Access safety support services as required
    • Involve employees in HSE activities
    • Supervise employees
    • Conduct and document workplace inspections
    • Participate in and organize risk assessments
    • Ensure new employees are inducted
    • Assist in resolving safety issues
    • HSE discussed in team meetings
  • Accountability Measures
    • Performance review
    • Incident investigation
    • Inspections and audits
    • Incident and near hit frequency by location
    • Involved in and support HSE committee or equivalent

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The physical requirements of this position involve sedentary work, which involves sitting most of the time
  • Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
  • The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, and viewing a computer terminal

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.

 

SUPERVISORY RESPONSIBILITY

This position has direct supervisory responsibility

 

 

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.