Bodyshop Admin Clerk

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Date: 13 Apr 2026

Location: Tamuning, US

Company: inchcape

SUMMARY

The Bodyshop Admin Clerk plays a crucial role in supporting the efficient operation of the Bodyshop by handling cashier duties, administrative tasks, and ensuring smooth communication between customers, technicians, and management.

 

ESSENTIAL DUTIES
  • Be friendly, professional, courteous, and efficient when working with all customers and employees
  • Meet and greet customers in a professional manner, both in person and over the phone
  • Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold
  • Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
  • Provide basic information to callers who have general inquires and schedule appointments as needed
  • Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
  • Prepare all vendor invoices and assign purchase order numbers as necessary
  • Obtain customer and vehicle data as needed for service advisors, estimators
  • Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
  • Establish each customer's method of payment and post all funds received from the repair of a vehicle to the appropriate repair order
  • Obtain customer's signature on repair order; provide customer with a copy
  • Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
  • Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repair
  • Facilitates daily incoming appointment pre and post inspections for prevention and quality control
  • Assist advisors to maintain a healthy work age listing
  • Ensure completeness and compiles insurance related documents on daily closed repair orders. Documents such as signed loss of subrogation, pictures, etc.
  • Daily submits documents on closed repair orders to insurance companies to ensure timely payment processing.
  • Reconciles, researches and collects unpaid amount on accounts receivables, ensuring timely coordination with insurance companies.
  • Assist with filing duties and other administrative tasks as needed
  • Attend meetings and trainings as scheduled
  • Perform other duties as assigned

 

QUALIFICATIONS
  • Education
    • High School diploma or equivalent
  • Experience
    • 2-3 years in administrative and cashiering experience

 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knowledge
    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Skills
    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Speaking — Talking to others to convey information effectively.
    • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
    • Coordination — Adjusting actions in relation to others' actions.
  • Abilities
    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
    • Near Vision — The ability to see details at close range (within a few feet of the observer).
    • Speech Recognition — The ability to identify and understand the speech of another person.
    • Written Comprehension — The ability to read and understand information and ideas presented in writing.

 

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
  • Responsibilities
    • Follow standard safe work procedures
    • Identify and report hazards and environmental aspects
    • Follow reasonable instructions
    • Act responsibly for the safety of self and others
    • Participate in HSE improvement activities
    • Wear designated personal protective equipment
    • Ensure tools are in a safe condition before use
    • Adhere to site safety rules
    • Respond to spills or environmental
  • Key Activities
    • Report all unsafe situations immediately to Supervisor/Manager
    • Take corrective action within own ability and report to supervisor
    • Report all injuries, near hits and plant or equipment damage
    • Support fellow employees
    • Support HSE committees
    • Ask about and keep informed of workplace hazards
    • Attend training as requested
  • Accountability Measures
    • Processes of Supervision
    • Current knowledge of HSE Committee and discussions

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility

 

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.