Customer Relations Associate

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Date: 27 Jan 2025

Location: Tamuning, United States

Company: inchcape

SUMMARY

A Customer Relations Associate ensures that customers receive courteas and prompt services in accordance to company protocol both in person and over the phone. This position serves as a front-line representative for the dealership and maintains highest level of customer service while demonstrating a friendly and cooperative attitude.

 

ESSENTIAL DUTIES
  • Greets customers as they enter the showroom, answers basic inquiries, and determines the nature of their visit in the dealership to direct them to the appropriate party.
  • Directs customers to the correct department, notifies the appropriate salesperson of customers waiting, or introduces a customer to a salesperson.
  • Operates a multi-line phone system.
  • Answers all incoming calls in a prompt, polite, and professional manner.
  • Minimizes time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
  • Takes detailed messages when a call cannot be completed, including customer’s name, telephone number, time of call, and information requested.
  • Provides clerical assistance to the sales team.
  • Maintains Business Manager rotation log.
  • Retrieves, posts, and maintains daily sales associate activity daily. “Fresh Ups report and Daily Delivery”
  • SDevelops knowledge of basic dealership information in order to respond to callers who have general inquiries.
  • Opens and closes front desk daily.
  • Maintains a clean and orderly front desk and showroom.
  • Ensures adequate stock of refreshments and supplies in the showroom.
  • Makes copies and files correspondence or other printed records.
  • Reports to work everyday as scheduled.
  • Attends departmental meetings as assigned.

 

 

QUALIFICATIONS
  • Education
    • High school diploma or equivalent
  • Licensure
    • Valid Guam Driver’s License

 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knowledge
    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Skills
    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Service Orientation — Actively looking for ways to help people.
    • Speaking — Talking to others to convey information effectively.
    • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Abilities
    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
    • Speech Clarity — The ability to speak clearly so others can understand you.
    • Speech Recognition — The ability to identify and understand the speech of another person.
    • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

 

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
  • Responsibilities
    • Follow standard safe work procedures
    • Identify and report hazards and environmental aspects
    • Follow reasonable instructions
    • Act responsibly for the safety of self and others
    • Participate in HSE improvement activities
    • Wear designated personal protective equipment
    • Ensure
  • Key Activities
    • Report all unsafe situations immediately to Supervisor/Manager
    • Take corrective action within own ability and report to supervisor
    • Report all injuries, near hits and plant or equipment damage
    • Support fellow employees
    • Support HSE committees
    • Ask about and keep informed of workplace hazards
    • Attend training as requested
  • Accountability Measures
    • Processes of supervision
    • Current knowledge of HSE Committee and discussions

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The physical requirements of this position involve sedentary work, which involves sitting most of the time
  • Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
  • The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, and viewing a computer terminal

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • In door office, air conditioning, well-lit office space. This role routinely operates standard office equipment such as computers, phones, photocopiers, and filing cabinets.

 

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility

 

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.