Estimator

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Date: 5 Nov 2024

Location: Tamuning, United States

Company: inchcape

SUMMARY

The Estimator is responsible to provide timely, accurate and customer approved estimates for repair work.  This position ensures the quality, timeliness and fashion in which auto body repair services are performed and ultimately delivered to our valued customers.

 

ESSENTIAL DUTIES
  • Meets and greets customers in a friendly professional manner.
  • Create estimates in accordance with dealership, insurance company and industry standards by inspecting the damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.  
  • Utilizes dealership-specific estimating software and industry knowledge to prepare accurate repair estimates.
  • Itemizes parts, labor, and materials required for each repair job, ensuring transparency and adherence to dealership pricing policies.
  • Dispatches work and assists in the oversight of all work performed and ensures work is performed accurately and is completed by promise time
  • Ensures the repair order is properly documented with proper flag sheets, technician notes, etc.
  • Interacts with customers to explain repair processes, provide cost estimates, and address any questions or concerns.
  • Maintains open and proactive communication throughout the repair process, updating customers on progress and any changes to the estimate or timeline.
  • Identify necessary parts and materials for repair jobs and place orders with parts department
  • Conducts final inspections of completed repairs to ensure quality and compliance with dealership standards.
  • Addresses any issues or discrepancies promptly, working closely with technicians to resolve concerns and deliver superior repair outcomes.
  • Participates in all training programs and certifications required
  • Collaborates with technicians, painters, and other body shop personnel to coordinate workflow and prioritize repairs based on urgency and resource availability
  • Share in the learning process and act as a mentor to new technicians by illustrating best practices and embracing/promoting quality repairs
  • Maintain excellent communications and relations with insurance companies to facilitate claims processing and approval
  • Keeps log of estimates performed and processes conversion rate matrix and provides report to Manager
  • Attends all departmental meetings as required
  • Other duties as assigned

 

 

QUALIFICATIONS
  • Education
    • High school diploma or equivalent
  • Experience
    • 1-2 years in automotive insurance claims processing
  • Licensure
    • Guam’s Driver’s License

 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

  • Mathematics — Using mathematics to solve problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
  • Speaking — Talking to others to convey information effectively.
  • Related occupations
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Abilities

  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

 

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
  • Responsibilities
    • Follow standard safe work procedures
    • Identify and report hazards and environmental aspects
    • Follow reasonable instructions
    • Act responsibly for the safety of self and others
    • Participate in HSE improvement activities
    • Wear designated personal protective equipment
    • Ensure tools are in a safe condition before use
    • Adhere to site safety rules
    • Respond to spills or environmental incidents immediately
  • Key Activities
    • Report all unsafe situations immediately to supervisor/manager
    • Take corrective action within own ability and report to supervisor
    • Report all injuries, near hits, and plant or equipment damage
    • Support fellow employees
    • Support HSE communities
    • Ask about and keep informed of workplace hazards
    • Attend training as requested
  • Accountability Measures
    • Performance Review
    • Incident investigation
    • Inspections and audits
    • Incident and near hit frequency by location
    • Involved in and support HSE Committee or equivalent

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to walk long distance, sit, bend, squat, climb up and down stairs, reach, push, pull, stand for long periods of time.
  • Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work environment is in an air-conditioned well-lit building and there will be period of times working outdoors.

 

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility

 

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.