Greeter

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Date: 7 Oct 2025

Location: Tamuning, US

Company: inchcape

SUMMARY

A Greeter in the automotive service department plays a vital role in delivering exceptional customer service by welcoming customers as they arrive for service. They are the first point of contact for customers, guiding them through the service process and ensuring a seamless and pleasant experience. The greeter helps set the tone for customer interactions, ensuring that service appointments run smoothly and that customers feel valued and informed.

 

ESSENTIAL DUTIES
  • Greet customers promptly and professionally as they arrive at the service department.
  • Ensure customers feel welcomed and appreciated with a friendly and courteous demeanor.
  • Ask about the customer’s service needs and direct them to the appropriate service advisor or technician.
  • Assist customers with the check-in process for vehicle service, including verifying appointment details.
  • Collect and confirm relevant information, such as the vehicle’s make, model, and service requirements.
  • Provide customers with estimated wait times or explain the service process.
  • Guide customers to the waiting area if they plan to stay during service, ensuring comfort and offering amenities
  • Answer general questions about the services offered, such as maintenance, repairs, and pricing.
  • Provide information on available promotions or service packages.
  • Offer guidance on vehicle care or routine maintenance tips as appropriate.
  • Maintains the hot/cold beverage and refreshment areas by cleaning counter surfaces and restocking coffee and related supplies as needed.
  • Assists in retrieving completed service vehicles for customers.
  • Assists with service write-ups and tagging of customer vehicles.
  • Removes vehicle protective coverings and ID tags prior to returning completed vehicle to customers.
  • Help with basic clerical duties, such as answering the phone, filing customer records, or taking messages.
  • Assist service advisors with tasks as needed, such as preparing customer paperwork or updating service logs.
  • Operates office machines such as computers, typewriters, calculators, and copiers.
  • Makes copies of correspondence or other printed manner.
  • Attends departmental meetings as assigned.
  • Performs other duties as assigned

 

 

QUALIFICATIONS
  • Education
    • High school diploma or equivalent
  • Experience
    • 1-2 years in customer service
  • Licensure
    • Valid Guam Driver’s License

 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knowledge
    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • Skills
    • Service Orientation — Actively looking for ways to help people.
    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Speaking — Talking to others to convey information effectively.
    • Mathematics — Using mathematics to solve problems.
    • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Abilities
    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
    • Near Vision — The ability to see details at close range (within a few feet of the observer).
    • Speech Clarity — The ability to speak clearly so others can understand you.
    • Written Comprehension — The ability to read and understand information and ideas presented in writing.

 

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
  • Responsibilities
    • Follow standard safe work procedures
    • Identify and report hazards and environmental aspects
    • Follow reasonable instructions
    • Act responsibly for the safety of self and others
    • Participate in HSE improvement activities
    • Wear designated personal protective equipment
    • Ensure
  • Key Activities
    • Report all unsafe situations immediately to Supervisor/Manager
    • Take corrective action within own ability and report to supervisor
    • Report all injuries, near hits and plant or equipment damage
    • Support fellow employees
    • Support HSE committees
    • Ask about and keep informed of workplace hazards
    • Attend training as requested
  • Accountability Measures
    • Processes of supervision
    • Current knowledge of HSE Committee and discussions

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The physical requirements of this position involve sedentary work, which involves sitting most of the time
  • Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
  • The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, and viewing a computer terminal

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • In door office, air conditioning, well-lit office space. This role routinely operates standard office equipment such as computers, phones, photocopiers, and filing cabinets.

 

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility

 

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.