PDI Manager

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Date: 27 Feb 2025

Location: Tamuning, United States

Company: inchcape

SUMMARY

The PDI (Pre-Delivery Inspection) Manager is responsible for overseeing and managing all PDI-related activities within the dealership, ensuring that vehicles are thoroughly inspected, detailed, and tinted according to dealership and manufacturer standards. This role supervises a team of detailers and tinters, monitors Key Performance Indicators (KPIs), ensures the quality of work performed, and continuously seeks improvements in processes to enhance vehicle preparation and customer satisfaction.

 

 

ESSENTIAL DUTIES
  • Team Leadership & Supervision:
    • Oversee the day-to-day operations of the detailing and tinting team.
    • Provide leadership, guidance, and training to the detailing and tinting staff to ensure high standards of quality and efficiency.
    • Schedule, assign, and prioritize work for the team based on vehicle delivery timelines.
    • Conduct performance evaluations and provide ongoing coaching and development.
  • PDI & Vehicle Preparation:
    • Ensure that all vehicles go through a thorough PDI process, including mechanical and cosmetic inspections, detailing, and tinting.
    • Collaborate with service and sales departments to ensure that vehicles are prepped and ready for delivery on time.
    • Oversee the proper cleaning, polishing, and detailing of vehicles to ensure they are presented in pristine condition to customers.
  • Quality Assurance & Control:
    • Implement and maintain quality control standards for both detailing and tinting operations.
    • Monitor and inspect the work of detailers and tinters to ensure compliance with dealership standards, including cleanliness, attention to detail, and finishing touches.
    • Address and resolve any quality-related concerns, ensuring vehicles meet both customer and dealership expectations.
  • KPI Management & Reporting:
    • Develop, track, and report on key performance indicators (KPIs) for the PDI, detailing, and tinting departments (e.g., turnaround time, quality scores, customer satisfaction).
    • Analyze KPI data to identify trends, challenges, and opportunities for improvement.
    • Establish and monitor departmental goals to enhance performance, efficiency, and profitability.
  • Process Improvement:
    • Continuously evaluate and refine PDI, detailing, and tinting processes to improve workflow, reduce turnaround time, and increase customer satisfaction.
    • Work closely with the Sales, Service, and Rental departments to implement improvements and best practices in vehicle preparation.
    • Stay up-to-date with industry standards, new technologies, and emerging trends in vehicle detailing and tinting.
  • Inventory & Supplies Management:
    • Monitor and manage inventory of detailing and tinting supplies to ensure sufficient stock is available without overstocking.
    • Work with purchasing to ensure the timely ordering of supplies and equipment.
    • Ensure all tools and equipment are maintained and in good working condition.
  • Customer Satisfaction & Communication:
    • Address customer concerns related to vehicle quality, detailing, and tinting services.
    • Ensure that vehicles meet customer specifications and expectations prior to delivery.
    • Coordinate with sales and service teams to resolve any issues or concerns related to vehicle preparation.
  • Safety & Compliance:
    • Ensure all safety protocols are followed within the detailing and tinting departments.
    • Enforce compliance with dealership policies, manufacturer guidelines, and industry regulations.
    • Provide regular safety training and ensure that all staff are following best practices for safety and cleanliness.
  • Collaboration with Other Departments:
    • Work closely with Sales, Service, and Rental teams to ensure a smooth flow of vehicle preparation and delivery.
    • Communicate regularly with management on departmental performance, challenges, and improvements.

 

QUALIFICATIONS
  • Education
    • High School Diploma or equivalent
  • Experience
    • 2 years of experience in a supervisory or managerial role, with proven leadership skills in an automotive environment.
    • 3-5 years of experience in automotive repair, quality control, or inspection.
  • Certification
    • Valid Guam Driver’s License

 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knowledge
    • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
    • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Skills
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
    • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
    • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
    • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    • Time Management — Managing one's own time and the time of others.
    • Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  • Abilities
    • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
    • The ability to apply general rules to specific problems to produce answers that make sense.
    • The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
    • The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
    • The ability to choose the right mathematical methods or formulas to solve a problem.

 

 

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
  • Responsibilities
    • Ensure a healthy and safe workplace
    • Ensure employees are trained in and adhere to standard work procedures
    • Identify and initiate correction of hazards
    • Assess and meet HSE needs of individual employees
    • Assist individual employees to improve HSE performance
    • Provide appropriate work and support services for ill, injured or troubled employees
    • Documentation and record keeping
    • Supervise employees and contractors
  • Key Activities
    • Train employees in safe work practices and procedures and ensure compliance
    • Inspect workplace specifically for HSE problems
    • Stop any unsafe work practices
    • Report and analyze incidents and initiate preventative actions
    • Encourage employees to report incidents and near misses
    • Ensure contractor safety standards are met
    • Access safety support services as required
    • Involve employees in HSE activities
    • Supervise employees
    • Conduct and document workplace inspections
    • Participate in and organize risk assessments
    • Ensure new employees are inducted
    • Assist in resolving safety issues
    • HSE discussed in team meetings
  • Accountability Measures
    • Performance review
    • Incident investigation
    • Inspections and audits
    • Incident and near hit frequency by location
    • Involved in and support HSE committee or equivalent

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The physical requirements of this position involve Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The worker is subject to both environmental conditions: Activities occur inside and outside.

 

SUPERVISORY RESPONSIBILITY

This position has direct supervisory responsibility

 

 

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.