Parts Advisor

Job Title: Parts Advisor

Department: Parts

Location: Guam

Position Type: Regular Full-Time

Atkins Kroll is looking for a customer-focused and detail-oriented Parts Advisor to join our Parts team in Guam. In this role, you will support customers, service technicians, and body shop operations by providing accurate parts information, processing orders, and delivering excellent customer service.

If you enjoy working in a fast-paced environment, have strong communication skills, and are passionate about delivering great customer experiences we’d love to hear from you.

What you’ll do

• Assist retail, service, and body shop customers in selecting and ordering the correct parts
• Answer phone calls and customer inquiries in a professional and timely manner
• Provide price quotes, product information, and updates on special orders and back-ordered parts
• Pull, fill, and replenish inventory orders while monitoring stock availability
• Coordinate with vendors and outside sources to locate unavailable parts when needed
• Review body shop estimates to ensure accurate parts ordering and pricing
• Participate in inventory counts, training programs, and department meetings

About you

• High School Diploma or equivalent required
• 1–2 years of experience in automotive parts sales and customer service preferred
• Strong customer service and communication skills
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic computer knowledge and ability to learn dealership systems
• Reliable, professional, and team-oriented 

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

What We Offer

• Paid Time Off (PTO) – Available based on eligibility and company policy
• Health and Life Insurance – Access to company-sponsored plans (eligibility applies)
• Retirement Savings Plan – Participation subject to plan terms
• Employee Discount Program – Discounts on company products and services
• Fuel Discount – Access to partner fuel programs
• Additional Leave Benefits – Includes applicable leave types per company policy
• Training & Development – Opportunities to learn and grow within the organization

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com