The Parts Advisor is responsible for selling parts to customers over the counter and providing necessary parts to the service department and body shop. The Parts Advisor is also responsible for placing special parts orders, answering telephone calls promptly and consistent with dealership guidelines, and greeting customers, vendors in a friendly and professional manner.
ESSENTIAL DUTIES
Provides a high level of service to internal and external customers.
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Handles customer complaints or refers to appropriate dealership employee as necessary for resolution
Notify customers when special order(s) have been received
Notify internal customers when special order(s) have been received
Answers incoming phone calls in a prompt, polite, professional manner.
Assist telephone calling customers by providing price quotes and other information.
Maintains knowledge of OEM Parts department information to act as a resource for incoming callers requesting such information.
Solicits assigned accounts by phone
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Follows up on back-ordered parts.
Replenishes assigned inventory daily.
Assists outside sales representatives with their orders.
Assist with the perpetual daily and year-end physical inventory as required by management.
Handles special projects as instructed by the Parts manager.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Maintains professional appearance.
Must report to work on time every day as scheduled.
Attends department meetings as required
QUALIFICATIONS
Education
High School diploma or equivalent
Experience
1-2 years’ experience in automotive parts sales and customer service
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Skills
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Speaking — Talking to others to convey information effectively.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Abilities
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Speech Recognition — The ability to identify and understand the speech of another person.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
Responsibilities
Follow standard safe work procedures
Identify and report hazards and environmental aspects
Follow reasonable instructions
Act responsibly for the safety of self and others
Participate in HSE improvement activities
Wear designated personal protective equipment
Ensure tools are in a safe condition before use
Adhere to site safety rules
Respond to spills or environmental
Key Activities
Report all unsafe situations immediately to Supervisor/Manager
Take corrective action within own ability and report to supervisor
Report all injuries, near hits and plant or equipment damage
Support fellow employees
Support HSE committees
Ask about and keep informed of workplace hazards
Attend training as requested
Accountability Measures
Processes of Supervision
Current knowledge of HSE Committee and discussions
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical requirements of this position involve medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
SUPERVISORY RESPONSIBILITY
This position has no direct supervisory responsibility
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
