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SUMMARY
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The Parts Manager is responsible for running a profitable and efficient parts department. This position is responsible for accomplishing objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising, while contributing to an amazing customer experience.
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ESSENTIAL DUTIES
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Customers:
- Creates and drives a culture of exceptional customer experience and sets a clear vision and goals to the Parts Team to drive customer satisfaction and loyalty.
- Handles customer complaints immediately and according to dealership's guidelines.
- Establishes and maintains excellent working relationships with customers to encourage repeat and referral business.
- Ensures that all customers are greeted and attended to promptly.
- Ensures the customer facing areas are retail-ready with proper displays and point-of-purchase information.
Partners:
- Establishes and maintains good working relationships with Brand Partners ensuring compliance on all aspects of operation to include manufacturer warranty and policy procedures.
- Works alongside Service and Bodyshop Departments, on achieving highest distinction of Toyota’s CDEA – Customer Delight Excellence Award.
- Works on BMW business plan and strives to exceed targets set.
- Works with Aftersales Director and Human Resources Director to establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Performance:
- Forecasts goals and objectives for the department and strives to meet or targeted performance.
- Identifies, analyzes and maintains parts selections and inventory that meets demand.
- Analyzes and determines any shortfalls and develops action plans to improve performance.
- Manages the business in accordance with Inchcape, AK, and manufacturer requirements and processes.
- Drives the business through a high-level of involvement in the day-to-day operations and track the daily gross sales of parts department.
- Oversees reconciliation of shortages and/or damages.
- Oversees reconciliation of parts warranty return reports.
- Oversees analysis, scrap and reconciliation of obsolescence process.
- Compiles and analyzes monthly management reports.
- Maintains controls of operating department cost and budget.
- Maintains tight control over parts inventory.
- Develops and coordinates a marketing plan which promotes new and repeat business.
- Understands, keeps abreast of, and complies with federal and local regulations that affect parts operations such as OSHA Right-Know, etc.
- Ensures work areas and customer waiting areas are kept safe, clean and orderly.
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QUALIFICATIONS
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- Education
- Associate’s or Bachelor’s degree in Business, Logistics, Operations Management, or a related field; equivalent work experience considered.
- Experience
- Minimum of 5 years’ management experience in logistics, operations management, or automotive industry
- Demonstrated proficiency in leadership, team building, communication, and customer service.
- Strong analytical, organizational, and problem-solving skills.
- Licensure
- Valid Guam Driver’s License
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KNOWLEDGE, SKILLS, AND ABILITIES
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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- Knowledge
- Knowledge of principles and methods for inventory management and administration
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
- Skills
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making
- Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures
- Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work o Service Orientation — Actively looking for ways to help people
- Abilities
- Oral Comprehension and Expression: The ability to listen to and understand information and ideas presented through spoken words and sentences, and to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong, recognizing potential issues before they escalate.
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions.
- Speech Clarity: The ability to speak clearly so others can understand you, crucial for effective leadership and customer interactions.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
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HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
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- Responsibilities
- Follow standard safe work procedures
- Identify and report hazards and environmental aspects
- Follow reasonable instructions
- Act responsibly for the safety of self and others
- Participate in HSE improvement activities
- Wear designated personal protective equipment
- Ensure tools are in a safe condition before use
- Adhere to site safety rules
- Respond to spills or environmental incidents immediately
- Key Activities
- Report all unsafe situations immediately to supervisor/manager
- Take corrective action within own ability and report to supervisor/manager
- Report all injuries, near hits, and plant or equipment damage
- Support fellow employees
- Support HSE committees
- Ask about and keep informed of workplace hazards
- Attend training as requested
- Accountability Measures
- Process supervision
- Current knowledge of HSE committee and discussions
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PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The physical requirements of this position involve sedentary work, which involves sitting most of the time
- Exerting 10-15 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
- The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, and viewing a computer terminal
- Must be able to climb flights of stairs
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