Rental Agent

Job Title: Rental Agent

Department: Atkins Kroll – Avis, Budget, Payless

Location: Guam

Position Type: Regular Full-Time

Atkins Kroll is looking for a customer-focused and driven Rental Agent to join our Avis, Budget, Payless Rental team. In this role, you will deliver exceptional customer service while helping customers find the best rental solutions for their needs. You’ll be the face of our rental operation—guiding customers through the rental process, promoting value-added services, and ensuring a smooth and professional experience from start to finish.

What you’ll do

• Prepare and process rental agreements and required documentation
• Greet customers and provide outstanding customer service
• Educate customers on rental options, vehicle features, and add-on services
• Conduct vehicle inspections with customers before and after rental
• Collect payments, deposits, and issue receipts accurately
• Manage reservations and update rental system records
• Balance daily transactions and prepare end-of-shift reports
• Follow up on overdue rentals and coordinate extensions
• Answer phone calls and assist customers with inquiries
• Maintain organized records and a professional workspace
• Assist with reports and administrative tasks as needed

About you

• High School Diploma or equivalent required
• Valid Guam Driver’s License required
• Strong customer service and communication skills
• Sales-oriented mindset with ability to recommend products and services
• Professional, friendly, and service-focused
• Strong attention to detail and organizational skills
• Comfortable handling cash and processing transactions
• Reliable, punctual, and team-oriented

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com