Rental Agent

SUMMARY

The Rental Agent is responsible for optimizing the rental experience by selling extras based on the customer's needs, drafting rental agreements, and providing exceptional customer service. As a Rental Sales Agent you are entrusted with educating our customers on their buying options and serving them with the highest level of respect, professionalism, and friendliness. You will be expected to become the expert on our fleet and ancillary products and enhance the customers' experience by providing expert recommendations. We strive to meet our customers' needs and exceed their expectations on every opportunity.

ESSENTIAL DUTIES

• Prepares and processes rental contracts and ensures that all documents are properly completed per company policy.
• Brief the customer(s) of their responsibilities during the duration of the rental agreement.
• Prepare and process vehicle inspection documents.  Physically inspect the vehicle(s) with the customer if service agents are unavailable. 
• Prepare and process closing of rental contracts upon return of vehicle. 
• Handle currency by collecting security deposits in advance (cash, checks, credit cards, purchase orders etc.) and process and issue receipts accordingly prior to releasing vehicle.
• Book reservation(s) and post information accordingly.
• Calculate and secure daily sales at the end of work shift.  Ensure cash, check, credit card balance with indicated report.
• Ensure that safety and service are current on all vehicles.  Prepare and process safety and service accordingly to company policy.
• Follows up on overdue rental by contacting customer to obtain status of return of vehicle or extension.
• Act as back up rental agent when another rental agent is unable to work his/her shift.
• Operates office machines such as computer, typewriter, adding machine, calculator, and copier.
• Prepares and processes monthly report(s).
• Answers incoming phone calls in a prompt, polite, professional manner.
• Handles customer complaints or refers to appropriate dealership employee as necessary for resolution.
• Files correspondence, and other records.
• Greets visitors, ascertains the nature of their business, and assists them or direct them to the appropriate person.
• Makes copies of correspondence or other printed matter.
• Maintains office equipment (i.e., copiers, printers, fax machines, etc.). Trains dealership personnel in its use and troubleshoots problems.
• Handles special clerical projects as instructed by either the supervisor or the manager.
• Maintains knowledge of basic Rental department information to act as a resource for incoming callers requesting such information.
• Maintains professional appearance and neat work area.
• Attends departmental meetings when necessary.
• Reports to work on time every day as scheduled.

QUALIFICATIONS

• Education
  • High School diploma or equivalent
• Licensure
  • Valid Guam Driver’s License

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Skills
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation — Actively looking for ways to help people.
  • Speaking — Talking to others to convey information effectively.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Abilities
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES

• Responsibilities
  • Follow standard safe work procedures
  • Identify and report hazards and environmental aspects
  • Follow reasonable instructions
  • Act responsibly for the safety of self and others
  • Participate in HSE improvement activities
  • Wear designated personal protective equipment
  • Ensure tools are in a safe condition before use
  • Adhere to site safety rules
  • Respond to spills or environmental
• Key Activities
  • Report all unsafe situations immediately to Supervisor/Manager
  • Take corrective action within own ability and report to supervisor
  • Report all injuries, near hits and plant or equipment damage
  • Support fellow employees
  • Support HSE committees
  • Ask about and keep informed of workplace hazards
  • Attend training as requested
• Accountability Measures
  • Processes of Supervision
  • Current knowledge of HSE Committee and discussions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical requirements of this position involve Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The worker is subject to inside and outside environmental conditions.

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.