Service Advisor - Toyota

Job Title: Service Advisor

Department: Toyota Service Department

Location: Guam

Position Type: Regular Full-Time

Atkins Kroll is looking for a customer-focused and detail-oriented Service Advisor to join our Service team. In this role, you will ensure a seamless service experience for customers by accurately assessing vehicle needs, recommending maintenance and repairs, and coordinating with technicians and dispatchers to deliver timely, high-quality service.

What you’ll do

• Greet customers in a timely and professional manner and obtain vehicle information
• Conduct vehicle inspections using diagnostic tools and visual assessments to identify maintenance and repair needs
• Accurately document customer concerns and vehicle issues on repair orders
• Recommend services and repairs based on vehicle condition, manufacturer guidelines, and customer needs
• Test drive vehicles with customers when necessary to confirm concerns or coordinate with technicians for diagnosis
• Review service history and recommend additional maintenance as needed
• Educate customers on vehicle care and the importance of maintaining manufacturer specifications
• Prepare complete and accurate estimates for labor and parts
• Obtain customer approvals, signatures, and confirm payment methods
• Coordinate with dispatchers regarding incoming work and repair scheduling
• Monitor repair progress and communicate updates, changes in cost, or completion timelines to customers
• Review repair orders to ensure work is completed accurately and properly documented
• Explain completed repairs and final charges to customers upon vehicle delivery
• Ensure vehicles and keys are properly secured and organized
• Support quality control processes to minimize repeat repairs and improve customer satisfaction
• Attend department meetings, brand trainings, and perform other duties as assigned

About you

• High School Diploma or equivalent required
• 1–2 years of experience in the automotive industry preferred
• Strong customer service and communication skills
• Ability to explain technical information clearly and professionally
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Valid Driver’s License required
• Reliable, team-oriented, and committed to delivering excellent customer service

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com