Service Agent

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Date: 14 Oct 2024

Location: Tamuning, United States

Company: inchcape

SUMMARY

The service agent will wash and polish car interiors and exterior by applying soap solution, scrapping loose dirt, cleaning tires, rinsing with a hose, drying, dusting and vacuuming car interiors, removing trash, cleaning seats, and polishing. Moves and cleans vehicles, keeps vehicles in sound working condition, and provides transportation for customers. Assist in various areas of the dealership as needed.

 

ESSENTIAL DUTIES
  • Cleans interior and exterior of vehicle, including the trunk, glove compartment, tires, windows, etc. as needed.
  • Prepare vehicle inspection sheets and conduct quality control checks with rental agents before issuing out to vehicle to customer.
  • Shuttle services for tour agent customers to and from hotels and Rental stations, Executive visitors for the Dealership, rental fleet/demo movement to and from rental locations and AK main compound. Safely transport customers as directed by rental agent or management.
  • Starts vehicles daily and reports any problems or concerns.
  • Follow up with rental vehicles maintenance/service status with internal departments or external vendors in for routine maintenance, key programming, body damage repair, or special detail services, etc., and provide update.
  • Keeps rental lot neat and orderly, moving cars as directed by dept. manager and in accordance with dealership display standards.
  • Handles customer complaints or refers to appropriate dealership employee as necessary for resolution.
  • Greets visitors, ascertains the nature of their business, and assists them or direct them to the appropriate person.
  • May assist disabled passenger(s) into and out of vehicle and loading of luggage, if needed.
  • Perform errand as directed by management.
  • Performs light maintenance on vehicles as needed, i.e., replaces windshield wiper blades, repairs or changes tires, replenishes fluids, obtain safety inspections for registration renewals, etc.
  • Keeps vehicles fueled.
  • Be available for rescues and troubleshooting for all rental/lease customers, specifically for the 24-hour operation. 
  • Work closely with Tow Truck operators during accident-related incidents that involve our rental vehicles.
  • Obtain damage/detail quotes for returned rental vehicles, when needed.
  • Follow up with PDI team on infleets of new rental vehicles and coordinate with Use Car team on defleets of old rental vehicles. This includes getting appraisal values and damage/detail estimates for the old rental vehicles and installation of license plates and accessories on new rental infleets.
  • Ensures that required forms/stickers have been completed and are properly displayed.
  • Conduct Physical Inventory car counts with Admin monthly.
  • Maintains professional appearance and neat work area.
  • Attends departmental meetings when necessary.
  • Reports to work on time every day as scheduled.

 

 

QUALIFICATIONS
  • Education
    • High school diploma or equivalent
  • Licensure
    • Valid Guam driver’s license

 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knowledge
    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Skills
    • Speaking — Talking to others to convey information effectively.
    • Service Orientation — Actively looking for ways to help people.
    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Time Management — Managing one's own time and the time of others.
    • Operation and Control — Controlling operations of equipment or systems.
    • Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Abilities
    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
    • Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

 

 

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
  • Responsibilities
    • Follow standard safe work procedures
    • Identify and report hazards and environmental aspects
    • Follow reasonable instructions
    • Act responsibly for the safety of self and others
    • Participate in HSE improvement activities
    • Wear designated personal protective equipment
    • Ensure
  • Key Activities
    • Report all unsafe situations immediately to Supervisor/Manager
    • Take corrective action within own ability and report to supervisor
    • Report all injuries, near hits and plant or equipment damage
    • Support fellow employees
    • Support HSE committees
    • Ask about and keep informed of workplace hazards
    • Attend training as requested
  • Accountability Measures
    • Processes of supervision
    • Current knowledge of HSE Committee and discussions

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The worker is subject to both environmental conditions: Activities occur inside and outside.

 

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility

 

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.