Service Cashier

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Date: 10 Sept 2025

Location: Tamuning, US

Company: inchcape

SUMMARY

The service cashier receives payments for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for business transactions.

 

ESSENTIAL DUTIES
  • Greets customers at the cashier window in a pleasant and professional manner.
  • Receives cash, check, and credit card payments from customers.
  • Maintains detailed records of transactions, including amounts received, payment methods, and customer information.
  • Ensure that all transactions are properly documented and filed for accounting and auditing purposes.
  • Makes accurate change and issues receipts to customers and service advisors.
  • Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers
  • Reconciles cash drawers daily
  • Works with service team to keep abreast of new products and services offered, their features and value, and any changes in prices.
  • Builds and maintains positive relationships with customers by providing excellent service and addressing any concerns or issues they may have in a professional and courteous manner.
  • Calculates and secures daily sales at the end of each work shift.
  • Ensures cash, check and credit cards are balanced with report.
  • Maintains knowledge of basic service department information to act as a resource for incoming callers requesting such information.
  • Operates office machines such as computers, typewriters, calculators, and copiers.
  • Makes copies of correspondence or other printed manner.
  • Provides clerical assistance as needed.
  • Attends departmental meetings as assigned.
  • Performs other duties as assigned

 

 

QUALIFICATIONS
  • Education
    • High school diploma or equivalent
  • Experience
    • 1-2 years in customer service and cash-handling role
  • Licensure
    • Valid Guam Driver’s License

 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knowledge
    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • Skills
    • Service Orientation — Actively looking for ways to help people.
    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Speaking — Talking to others to convey information effectively.
    • Mathematics — Using mathematics to solve problems.
    • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Abilities
    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
    • Near Vision — The ability to see details at close range (within a few feet of the observer).
    • Speech Clarity — The ability to speak clearly so others can understand you.
    • Written Comprehension — The ability to read and understand information and ideas presented in writing.

 

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
  • Responsibilities
    • Follow standard safe work procedures
    • Identify and report hazards and environmental aspects
    • Follow reasonable instructions
    • Act responsibly for the safety of self and others
    • Participate in HSE improvement activities
    • Wear designated personal protective equipment
    • Ensure
  • Key Activities
    • Report all unsafe situations immediately to Supervisor/Manager
    • Take corrective action within own ability and report to supervisor
    • Report all injuries, near hits and plant or equipment damage
    • Support fellow employees
    • Support HSE committees
    • Ask about and keep informed of workplace hazards
    • Attend training as requested
  • Accountability Measures
    • Processes of supervision
    • Current knowledge of HSE Committee and discussions

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The physical requirements of this position involve sedentary work, which involves sitting most of the time
  • Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
  • The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, and viewing a computer terminal

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • In door office, air conditioning, well-lit office space. This role routinely operates standard office equipment such as computers, phones, photocopiers, and filing cabinets.

 

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility

 

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.