Shop Foreman

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Date: 14 Mar 2025

Location: Tamuning, United States

Company: inchcape

SUMMARY

The Shop Foreman supervises and coordinates the day-to-day operations of the repair shop, ensuring that all repair work is completed to the highest quality standards, on time, and in compliance with safety regulations. This role includes overseeing technicians, assisting with difficult repairs, ensuring proper workflow management, conducting inspections, and maintaining a safe and productive work environment. The Shop Foreman is responsible for mentoring and training staff, addressing technical challenges, and ensuring customer satisfaction through effective leadership and collaboration.

 

 

ESSENTIAL DUTIES
  • Assists technicians in developing their skills, facilitates and manages technical OEM training and support as necessary.
  • Creates and posts work schedules and updates technicians on schedule changes and deadlines.
  • Understands and ensures compliance with manufacturer warranty and policy procedures as subject matter experts
  • Conducts weekly productivity/efficiency reviews with all technicians
  • Holds technicians accountable for productivity/efficiency using corrective actions as necessary
  • Advocates on behalf of technicians to Workshop Controller to ensure that all repairs are assigned in an equal and fair manner comparable to technician abilities while supporting company efficiency/productivity standards
  • Verifies with Controller that repairs are charged out correctly and performs retraining/training as necessary when errors are found
  • Holds technicians accountable to performance times on every RO.
  • Coordinates with Controller immediately upon recognizing potential negative time impacts
  • Demand the highest ethical standards from self and others
  • Conducts periodic spot checks of completed jobs for thoroughness and quality and performs road tests to validate if necessary
  • Maintain ability to handle job stress and effective interaction with other in the workplace.
  • Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
  • Understands, keeps abreast of, and complies with federal, and local regulations that affect service operations, such as hazardous waste disposal, EPA regulations, and OSHA Right-to-Know, etc.
  • Conduct daily safety and security meetings with technicians and handles emergencies that arise
  • Operate an effective waste management program to include the proper storage and disposal of hazardous waste in accordance with local and federal regulations
  • Maintains and conducts monthly inspection records for shop equipment/tools, Forklift, and inventory supplies
  • Monitors and maintains a safe and clean workshop, including  shop’s equipment’s non-electric, electric and air powered tools, torches, grinders, and presses.  Contact outside repair service if the maintenance can’t be completed by a competent staff
  • Reports problems to the service manager or director.
  • Ensures the proper care, storage, and inventory of special tools.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Fills in for Workshop Controller when necessary
  • Attends managers and departmental meetings as requested.
  • Strives for harmony and teamwork within the department and with all other departments

 

QUALIFICATIONS
  • Education
    • High school diploma or equivalent
  • Experience
    • 5 years of experience as an automotive technician
    • 2-3 years of experience shop foreman or personnel supervision
  • Licensure
    •  Valid Guam Driver’s License
    • ASE certification

 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knowledge
    • Knowledge of vehicle repair procedures, including structural and cosmetic bodywork, frame repair, and paint refinishing
    • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
    • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Skills
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
    • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
    • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
    • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    • Time Management — Managing one's own time and the time of others.
    • Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  • Abilities
    • The ability to quickly diagnose problems and determine the most effective repair solutions.
    • The ability to adapt to new technologies, tools, and industry trends.
    • The ability to adjust to changing shop dynamics and repair demands.
    • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
    • The ability to apply general rules to specific problems to produce answers that make sense.
    • The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

 

 

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
  • Responsibilities
    • Ensure a healthy and safe workplace
    • Ensure employees are trained in and adhere to standard work procedures
    • Identify and initiate correction of hazards
    • Assess and meet HSE needs of individual employees
    • Assist individual employees to improve HSE performance
    • Provide appropriate work and support services for ill, injured or troubled employees
    • Documentation and record keeping
    • Supervise employees and contractors
  • Key Activities
    • Train employees in safe work practices and procedures and ensure compliance
    • Inspect workplace specifically for HSE problems
    • Stop any unsafe work practices
    • Report and analyze incidents and initiate preventative actions
    • Encourage employees to report incidents and near misses
    • Ensure contractor safety standards are met
    • Access safety support services as required
    • Involve employees in HSE activities
    • Supervise employees
    • Conduct and document workplace inspections
    • Participate in and organize risk assessments
    • Ensure new employees are inducted
    • Assist in resolving safety issues
    • HSE discussed in team meetings
  • Accountability Measures
    • Performance review
    • Incident investigation
    • Inspections and audits
    • Incident and near hit frequency by location
    • Involved in and support HSE committee or equivalent

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The physical requirements of this position involve Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • The worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm’s reach; performing mechanical or skilled trades tasks of a non-repetitive nature such as ones by carpenters, technicians, service people, plumbers, painters, mechanics, etc

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The worker is subject to both environmental conditions: Activities occur inside and outside.

 

SUPERVISORY RESPONSIBILITY

This position has direct supervisory responsibility

 

 

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.