The Shuttle Driver/Porter position works alongside the Service department providing support in the movement of customers vehicles from the welcome area to the technician’s bays. The service driver/porter will also provide exceptional customer service by safely transporting service customers to and from the dealership while their vehicles are turned in for service.
ESSENTIAL DUTIES
Safely transport customers to and from the dealership to designated locations, such as their homes or workplaces.
Maintains cleanliness and functionality of the shuttle vehicle, conducting routine inspections and reporting any issues to management.
Retrieves newly services vehicles for customers.
Assists with service write-ups and tagging of customer vehicles.
Removes vehicle protective coverings and ID tags prior to returning completed vehicle to customers.
Inspects the vehicles for stains, debris, and damages before returning vehicles to the customers, reporting any damages immediately to management.
Keeps lot neat and orderly, moving units as directed and in accordance with dealership standards.
Coordinate with service advisors and other dealership staff to ensure timely pickup and drop-off of customers.
Returns vehicle keys to the appropriate designated area.
Assists with pick up of parts from the Parts Department.
Tests batteries of customer vehicles in the service drive.
Maintains building and grounds area as needed.
Assists with shop clean-up and deliveries as needed.
Maintains the hot/cold beverage and refreshment areas by cleaning counter surfaces and restocking coffee and related supplies as needed.
Adheres to all traffic laws and regulations while operating the shuttle vehicle, prioritizing the safety of passengers and pedestrians.
Reports to work everyday as scheduled.
QUALIFICATIONS
Education
High school diploma or equivalent
Licensure
Valid Guam Driver’s License
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
Operation and Control — Controlling operations of equipment or systems.
Operations Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Service Orientation — Actively looking for ways to help people.
Abilities
Far Vision — The ability to see details at a distance.
Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES
Responsibilities
Follow standard safe work procedures
Identify and report hazards and environmental aspects
Follow reasonable instructions
Act responsibly for the safety of self and others
Participate in HSE improvement activities
Wear designated personal protective equipment
Ensure tools are in a safe condition before use
Adhere to site safety rules
Respond to spills or environmental incidents immediately
Key Activities
Report all unsafe situations immediately to supervisor/manager
Take corrective action within own ability and report to supervisor
Report all injuries, near hits, and plant or equipment damage
Support fellow employees
Support HSE communities
Ask about and keep informed of workplace hazards
Attend training as requested
Accountability Measures
Performance Review
Incident investigation
Inspections and audits
Incident and near hit frequency by location
Involved in and support HSE Committee or equivalent
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The worker is subject to light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The worker is subject to both environmental conditions: Activities occur inside and outside.
SUPERVISORY RESPONSIBILITY
This position has no direct supervisory responsibility
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
