Service Assistant

Service Assistant - Audi Tetbury
£24,467pa + Bonus Opportunity

At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more…

• Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family.
• Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service.
• Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
• Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
• Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day.
• Your Finances - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
• Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
• Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
• Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health.
• Cycle to Work - Get a bike and or cycling gear at a significantly reduced price.
• Community Volunteering day - Every colleague has an additional day to spend  volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
• A company that cares - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

 
As a Service Assistant, you will act as a key member of our Aftersales team, ensuring a fantastic experience for all customers whilst servicing and repairing their vehicle with us. 
To excel within this role, you will have excellent communication and organisational skills when liaising with both internal and external customers, whether that be face to face, via email or over the phone.  
Our Service Assistants are able to work effectively as part of a team, to deliver outstanding results within a thriving and dynamic Aftersales department. In this role, you will act as an enabler for an exceptional Aftersales customer experience within your Retail Centre, supporting your team in key preparation activities, effective communication, and identifying opportunities for additional solutions for our customers.
Our Service Assistants will embrace and thrive in using digital initiatives, including offering key information and support to our customers in their vehicle lifecycle journey, including Audi Connect - the digital connection between driver, vehicle, and infrastructure.
Our global business operates in over 40 markets worldwide, of which the UK acts a key retailing partner for the world’s best brands. Within the role of Service Assistant, you would be supported through the Audi manufacturer accreditation programmes, as well as internal development plans with Inchcape UK, supporting you in building a fulfilling career.
 
Main Responsibilities
• Effective and accurate preparation of all booked customer repair details (job cards) to support our Service Advisors and Technicians
• Checking manufacturer systems for manufacturer updates and recalls
• Making effective and informative ‘pre calls’ to customers with upcoming bookings, enabling a smooth and enjoyable customer experience
• Supporting and promoting digital options available to customers, including Audi Connect and online check in/pay
• Taking appointment calls and queries, including allocation of loan cars and collection and delivery services (where necessary)
• Supporting customers who walk in and require an appointment, providing quotations for repairs and servicing where required
• Champion and support effective communication and follow-up for all customers

The Ideal Candidate
• Effective communication skills
• Passion to deliver an outstanding customer experience
• A strong standard of verbal and numerical skills
• Computer literacy and experience with digital and online software and initiatives
• A keen eye for detail and accuracy
• Ability to adapt and work to prescribed timescales
• A team player, who will support and enable their team
• Previous experience in a retail or customer service role is desirable

About The Company
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!