Team manager

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Date: 7 Oct 2025

Location: Vilnius, LT

Company: inchcape

Purpose of role

The Team Lead is responsible for managing and leading a team of analysts to ensure timely and efficient execution of the day-to-day operations of the team. This role requires hands-on leadership to ensure efficient collection, accurate cash applications, effective dispute management, correct credit management and timely non-trade billing. This role will act as a bridge between team members and management, ensuring alignment on goals and providing guidance for process improvements.

The role involves setting performance targets, monitoring team performance, implementing strategies and maintaining strong relationships with clients to resolve outstanding issues.

This role is responsible for ensuring that all finance activities comply with relevant laws and regulations.

Job role and responsibilities:

	1. Responsibility for several analysts, providing support, guidance and leading by example to ensure full ownership and accountability for collections, contacting key customers to agree outstanding balances and effective dispute management.
	2. Ownership of allocated AR account subset, ensuring that any overdue balances are prioritised for collection based on value and risk, disputes have been annotated with clear and decisive action taken to resolve, escalating as necessary.
	3. Supervise daily operations of the team, ensuring that collections, cash applications, credit assessments, and dispute adherence to policies and procedures.
	4. Support team members in resolving complex customer issues and disputes, providing training and resources as necessary
	5. Monitor team performance through daily, weekly and monthly KPIs and reporting.
	6. Facilitate regular team meetings to share best practices, discuss challenges and promote teamwork.
	7. Collaborate with the Team Manager on project initiatives aimed at process enhancements and customer satisfaction.
	8. Support a culture of continuous improvement through root cause analysis, data gathering and problem solving.
	9. Provide ongoing training and development to improve the skills of the team.
	10. Handle escalated cases and work directly with clients to negotiate and resolve payment issues
	11. Prepare regular reports on team performance and process improvements, presenting findings to the Team Manager.
skills and Experience required:
	1. Customer Focus Ability to develop good working relationships with internal customers and stakeholders. Connects customer needs to internal business processes. Takes full ownership and accountability of issues to resolution, understanding when to escalate.
	2. Operational Focus Experience of leading a team that delivers to high standards. Ability to lead a culture of compliance, role modelling high standards of personal and professional integrity. Ability to find simple solutions for complex problems and work effectively to resolve customer issues and drive win-win outcomes.
	3. Business Focus Improves working capital performance through effective finance processes, target-setting and forecasting. Works closely with sales and operational colleagues to proactively understand and meet customer needs. Identify process improvement opportunities that enhance the end-customer experience.
	4. People Focus Experience of motivating and leading teams, creating an enjoyable and rewarding working environment. Advocate for people development and experience of job rotations to build a multi-skilled team. Ability to adapt and learn new tools and techniques, and willingness to lead change within the team.
	5. Revenue/Finance Focus Ability to recognise the sensitivity and importance of workload within the team and prioritise accordingly.

QUALIFICATIONS:

Bachelor’s degree Accounting, Business Administration, Finance, Industrial Engineering, Economics, International Business, or related fields.
Specialization and/or master's degree in financial or administrative areas is a plus.
+3 years of experience in Order to Cash or financial operations
+6 years in a supervisory or leadership role.
Proficiency in Spanish and English (B2) is required.
Knowledge of SAP is valued.
Experience in Shared Services, fast-moving consumer Goods (FMCG) companies, experience in the Automotive sector is valued and experience working in a multinational and multicultural environment.