Client Experience Process & Systems Coordinator (f/m/o)

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Date: 16 Jun 2026

Location: Warsaw, PL

Company: inchcape

location: Warsaw
Employment type: Full-time / fIXED TERM CONTRACT FOR 6 MONTHS
Work model: Poland / Hybrid

      yOUR rOLE :

The Processes and Systems Coordinator serves as the primary support function for the maintenance and development of online systems, as well as digital transformation projects within the Client Experience area.

This role focuses on improving existing solutions and implementing new technologies, including artificial intelligence, digital tools, and CRM systems, both at the importer level and across the dealer network.

The main objective is to enhance customer experience, streamline operations, and ensure alignment with strategic initiatives.

 

Your responsibilities will include:

  • Management of Salesforce and DXP project
  • Gathering business requirements and system development
  • Support of CRM campaigns and ensuring data quality
  • Identification and escalation of system issues, with improvement proposals
  • UAT and localisation/translations
  • Cascading communication from regional and global organisations to the business
  • User training and driving system adoption
  • Support in maintaining and evolving customer experience quality processes
  • Process automation and deployment of digital solutions
  • Monitoring trends (CRM, AI, digital) and recommending innovations

      Who are we looking for?

      Apply if you have:

  • Solid understanding of digital tools, Salesforce system, AI, and digital marketing, with project management knowledge
  • Strong analytical skills and ability to troubleshoot technical issues
  • Excellent communication skills, including explaining complex topics to non-technical stakeholders
  • Customer-focused mindset with a passion for enhancing experience through digital innovation
  • Proactive approach to staying current with digital trends and technologies
  • Minimum 2 years of experience in digital systems (automotive or similar industry preferred)
  • Bachelor’s degree in a relevant field; certifications are an advantage

What do we offer?

  • Stable employment based on an employment contract
  • A supportive and collaborative team environment
  • Co-financing of private medical care
  • Co-financing of a Multisport card
  • Group life insurance on preferential terms
  • Life insurance coverage
  • Access to Workplace Options application 

Start your journey

If you like this role but do not meet all the requirements, we still encourage you to apply. You may be the ideal candidate we are looking for.

Join our team and become part of a leading global automotive company shaping the future of mobility.

Opportunity for everyone

Inchcape actively encourages applications from people of diverse identities, backgrounds, and experiences, ensuring our teams reflect the global communities in which we operate.

Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is a leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the industry to power better mobility today and in the future in a sustainable way.

Our diverse global team of over 16,000 talented colleagues fosters an inclusive and collaborative culture, delivering outstanding experiences for our customers and partners.

We are a dynamic and fast-growing business driving the transformation of our industry and shaping the future of mobility. Learn more by visiting Inchcape