Digital System Specialist

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Purpose of role:

The Digital Systems Specialist will act as the primary support in online system development and digital transformation projects. This role focuses on the implementation of new technologies such as AI, digital marketing tools, and CRM systems, at both the Importer and Retailer levels. The primary objective is to enhance client experiences, streamline operations, and ensure alignment with strategic initiatives.

Job role and responsibilities:

• Project Management: Implementation of key JLR projects, ensuring their seamless integration with existing systems to enhance customer satisfaction, loyalty and repurchase rates.
• Automation & Optimization: Continuously explore, recommend, and integrate new digital tools and technologies to refine customer experience strategies. Drive measurable improvements in client engagement and retention by automating processes and optimizing digital workflows.
• System Enhancement: Oversee the improvement and maintenance of CRM systems to better align with JLR's strategic goals and the unique needs of the Importer and Retailer network. Implement AI-driven solutions to anticipate customer needs and personalize client interactions.
• Collaboration & Training: Collaborate closely with cross-functional teams and Retailer personnel, to ensure the successful deployment of digital systems. Provide training and support to ensure effective use of these systems at all levels.
• Data Analysis & Reporting: Utilize data analytics tools to monitor the performance of digital systems. Generate reports and insights to guide decision-making, ensuring that digital initiatives contribute to overall business objectives.
• Compliance & Security: Ensure all digital systems comply with industry regulations and JLR's security standards. Manage data privacy concerns and implement best practices for data security across all platforms.