Local Technical Support Specialist

Date: 8 May 2024

Location: Warsaw, Poland

Company: inchcape

About Inchcape

 

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. 
Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry. 


Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

 

About the Europe & Africa region 


Our Europe & Africa region incorporates 14 countries -   Belgium, Bulgaria, Estonia, Finland, Greece, Latvia, Lithuania, North Macedonia, Poland, Romania, Djibouti, Ethiopia, Kenya, and Tanzania - and more than 3,000 colleagues.  We are a business area with a brilliant diversity of people, willing to go above and beyond to deliver excellence for our customers.
 

Job Summary: As a Local Technical Support Specialist, you will play a crucial role providing technical assistance to Jaguar Land Rover retailer’s network in Poland. You will be responsible for diagnosing and resolving technical issues related to various vehicle systems. Your expertise will help ensure Customer satisfaction, troubleshoot complex problems, and contribute to the continuous improvement of products and services.

 

Responsibilities:

 

  • Provide technical support to Jaguar Land Rover retailer’s network in Poland
  • Diagnose and troubleshoot technical issues reported by Retailers
  • Offer guidance and assistance to Retailers in resolving technical problems, either remotely or on-site.
  • Collaborate with other members of the technical support team to share knowledge and best practices.
  • Ensure technical KPIs are in line with OEM requirements
  • Proactively escalate and hold cyclic aged cases review with Technical Manager
  • Escalate unresolved issues to higher-level support for further investigation and resolution.
  • Stay updated on new technologies and diagnostic tools to ensure proficiency in supporting the latest automotive systems
  • Attend technical/product trainings and maintain required certification level
  • Maintain a high level of professionalism, courtesy, and customer service throughout all interactions.

 

Qualifications:

 

  • Bachelor's degree in Automotive Technology, Mechanical Engineering, Electrical Engineering, or a related field 
  • Proficiency in English, both verbal and written, with a focus on automotive technical terminology.
  • Previous experience in automotive technical support, service engineering, or experience as an automotive technician, with a focus on diagnosing and repairing complex vehicle systems 
  • Deep understanding of modern vehicle’s systems, electronics, and diagnostics incl Electric Vehicles
  • Proficiency in using diagnostic tools, software applications, and technical resources commonly used in the automotive industry.
  • Excellent problem-solving skills with the ability to analyze complex issues and identify effective solutions.
  • Strong communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to diverse audiences.
  • Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
  • Customer-focused mindset with a commitment to providing exceptional service and support.
  • Flexibility to adapt to changing priorities, handle multiple tasks simultaneously. 
  • Willingness to travel occasionally for on-site support and training sessions.