Customer Relations Representative

As a Customer Relations Representative, you will act as the first point of contact for our customers. You play a key role in delivering the best possible customer experience and act as an ambassador for both Toyota and Lexus.

• You will handle all incoming calls and emails from customers in French, Dutch or English.
• Together with your colleagues, you will be the first point of contact for our customers.
• You offer the most appropriate answers and contribute to customer satisfaction by providing an answer to the customers within the desired timeframe.
• You proactively keep the customer informed of the status of their case via the customer's preferred channel (mainly e-mail and telephone).
• You look for the right answers with colleagues or with the dealer network and follow up the question, problem or complaint until it is fully dealt with.
• You collect and log all information in the appropriate systems.
• You work closely together with our dealer network, the customer service of Toyota Motor Europe and our internal specialists.
• You actively participate in customer satisfaction projects (e.g. satisfaction surveys).
• You will report to the Customer Relations Manager.

We are looking for someone who

• preferably has a first experience in a similar position.
• is bilingual French/Dutch (spoken and written) and has a good knowledge of English.
• has an interest in the automotive sector.
• has good knowledge of MS Office applications (Outlook, Word, Excel).
• works in a structured and accurate way and can keep an overview.
• is stress resistant.
• has strong listening and communication skills and has the ability to remain calm in all circumstances when dealing with the customer.
• thinks in solutions, not in problems.
• has a positive mindset and is a team player.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.