Customer Relations Representative

Date: 15-Mar-2023

Location: Zaventem, Belgium

Company: inchcape


As a Customer Relations Representative, you will act as the first point of contact for our customers. You play a key role in delivering the best possible customer experience and act as an ambassador for both Toyota and Lexus.


  • You will handle all incoming calls and emails from customers in French, Dutch or English.
  • Together with your colleagues, you will be the first point of contact for our customers.
  • You offer the most appropriate answers and contribute to customer satisfaction by providing an answer to the customers within the desired timeframe.
  • You proactively keep the customer informed of the status of their case via the customer's preferred channel (mainly e-mail and telephone).
  • You look for the right answers with colleagues or with the dealer network and follow up the question, problem or complaint until it is fully dealt with.
  • You collect and log all information in the appropriate systems.
  • You work closely together with our dealer network, the customer service of Toyota Motor Europe and our internal specialists.
  • You actively participate in customer satisfaction projects (e.g. satisfaction surveys).
  • You will report to the Customer Relations Manager.


We are looking for someone who

  • preferably has a first experience in a similar position.
  • is bilingual French/Dutch (spoken and written) and has a good knowledge of English.
  • has an interest in the automotive sector.
  • has good knowledge of MS Office applications (Outlook, Word, Excel).
  • works in a structured and accurate way and can keep an overview.
  • is stress resistant.
  • has strong listening and communication skills and has the ability to remain calm in all circumstances when dealing with the customer.
  • thinks in solutions, not in problems.
  • has a positive mindset and is a team player.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.