Freelance/Fixed Aftersales Manager

Date: 25-May-2023

Location: Zaventem, Belgium

Company: inchcape

Inchcape is an independent, multi-brand car distributor, operating in countries on five continents.

We are present in 40 countries and act as an important strategic partner for the world's leading premium and luxury brands, for whom we provide an effective and customer-oriented route to market.

In Belgium and Luxembourg, we are the official distributor of Toyota and Lexus. Last year we've launched our new fully electric brand BYD. And last but not least we've also launched BravoAuto, our new used car center in Machelen. Our Belgian head office is located in Zaventem.

We are currently looking for an Aftersales Manager in our concessions of Toyota/Lexus in Anderlecht and Zaventem.


What are you going to do as Aftersales Manager?

As Aftersales Manager you are a member of the Retail management. In a nutshell, you are responsible for the smooth running of our aftersales activities ;-). You are responsible for our digitalisation project across the 2 sites. In addition, as a people manager, you lift your team to a higher level. You are our driving force behind our aftersales flow.


You enjoy doing this:

  • Dissecting all processes and seeing where we can gain efficiency
  • Monitoring and achieving the predefined KPI’s
  • Maintaining good relationships with suppliers, managers and clients
  • Effective cost-control
  • Coaching and motivating people to create a good team spirit across the 2 sites
  • You always aim for a high customer satisfaction
  • Aligning all processes across all sites


You recognize yourself in the following

  • You are the definition of a people manager
  • You have experience in aftersales in a retail environment
  • You have a thorough understanding of digitalizing processes
  • You have a genuine interest in automotive
  • You have a strong knowledge of Dutch, French and English
  • Off course you love taking initiative, you are communicative and have an analytical mind
  • We also love that you bring some humour to the table


This is what you’re looking for in a job

  • A good salary
  • Career opportunities
  • 26 days of holiday
  • A job at an international automotive company.
  • An inspiring workplace  
  • Room for new initiatives and ideas. We’re always open to those, whether you’ve been with us for a week, a month, or a year.
  • A challenging job to lose yourself in, so you sometimes forget you’re working.


Did you like what you’ve read so far? Then apply! See you soon!