Customer Service employee B2B

The Customer Service employee B2B is responsible for giving commercial support to the Business Performance team ánd to Toyota and/or Lexus dealers.
 

In order to do this, the job consists of the following tasks:

• Act as the first point of contact to Toyota and/or Lexus dealers and answer their questions via email or by phone
• Support the colleagues of the Business Performance team with all kinds of administrative requests
• Process (fleet) orders in the ERP system
• Follow up on Fleet tenders, delivery & direct invoicing
• Gather all info on annual and/or monthly commercial campaigns, communicate them and process/test them in the multiple systems so that dealers and possible other stakeholders have always the correct info available
• Process multiple reports on results vs. targets

Profile

• Bachelor degree or equal through experience, juniors are more than welcome!
• Bilingual French/Dutch
• Quick learner with ERP systems & approval tools (smartsheet, coupa, docusign)
• Fluent with MS Office applications
• Communicative
• Organised and able to set priorities
• Interest in the automotive industry is a plus.
• Customer minded

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.