Customer Service employee B2B

Date: 8 Sep 2023

Location: Zaventem, Belgium

Company: inchcape

The Customer Service employee B2B is responsible for giving commercial support to the Business Performance team ánd to Toyota and/or Lexus dealers.

In order to do this, the job consists of the following tasks:

  • Act as the first point of contact to Toyota and/or Lexus dealers and answer their questions via email or by phone
  • Support the colleagues of the Business Performance team with all kinds of administrative requests
  • Process (fleet) orders in the ERP system
  • Follow up on Fleet tenders, delivery & direct invoicing
  • Gather all info on annual and/or monthly commercial campaigns, communicate them and process/test them in the multiple systems so that dealers and possible other stakeholders have always the correct info available
  • Process multiple reports on results vs. targets



  • Bachelor degree or equal through experience, juniors are more than welcome!
  • Bilingual French/Dutch
  • Quick learner with ERP systems & approval tools (smartsheet, coupa, docusign)
  • Fluent with MS Office applications
  • Communicative
  • Organised and able to set priorities
  • Interest in the automotive industry is a plus.
  • Customer minded

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.