Operations Support Director

Lead excellence and growth in aftersales and dealer network performance for 3 leading brands

Your tasks and responsibilities

• Define and execute the aftersales and dealer support strategy, ensuring strong network performance, customer satisfaction, and business profitability.
• Oversee all operations support functions, including technical assistance, warranty, field support, network development, training, and facilities.
• Drive continuous improvement in service quality, cost efficiency, and dealer capability across the network.
• Lead initiatives to enhance customer retention, lifecycle value, and aftersales revenue growth.
• Represent Inchcape Belux in all technical and aftersales discussions with OEM and external partners.
• Develop a comprehensive training roadmap to build dealer and internal competencies in technical and commercial areas.
• Lead and coach a team of functional heads, report directly to the Managing Director, and act as a key member of the Belux Executive Committee

Job requirements

• Master’s degree or equivalent experience in engineering, business administration, or a related field.
• Minimum 10 years’ experience in senior automotive management, preferably in aftersales, technical, or dealer operations.
• Strong knowledge of dealer performance management, warranty, and network development.
• Excellent stakeholder management and communication skills in Dutch, French, and English.
• Financially savvy, digitally minded, and skilled at driving operational excellence through change and collaboration.

What do we offer?

• A leadership role at a leading global automotive distributor
• The opportunity to shape the aftersales and dealer support strategy
• Direct impact on Inchcape’s growth, customer experience, and operational transformation.
• A high-visibility position with autonomy, strategic influence, and future career potential within the group.