Product Expert - Toyota

Date: 31 Jan 2024

Location: Zaventem, Belgium

Company: inchcape

About the Job:

Join Inchcape's dynamic team as a Product Expert at our Zaventem concession. Be a pivotal player in the customer journey, contributing significantly to the quality of product advice and overall customer satisfaction.



Job Role and Responsibilities:

Main Tasks:

  • Provide expert advice to potential customers on Toyota and Lexus vehicles, accessories, and related services.
  • Cultivate enthusiasm for Toyota and Lexus brands, leaving a lasting impression on prospects and customers.
  • Collaborate with the Personal Advisor in sales processes, particularly during product presentations, test drives, and vehicle deliveries.
  • Take a proactive role within the frontline team, contributing to the collective product knowledge.

Essential Responsibilities:

  • Craft personalized customer experiences that evoke excitement and desire for Toyota and Lexus products.
  • Conduct vehicle presentations, explain functions, and highlight customer benefits on behalf of the Personal Advisor.
  • Demonstrate and present product features and accessories, including accompanied test drives.
  • Ensure a special customer experience during vehicle handovers in collaboration with the Personal Advisor.
  • Act as a neutral advisor, relaying pertinent information to the Personal Advisor.
  • Provide ad-hoc support to the frontline team on product-related matters.
  • Assist management with product-related issues.

Detailed Activities:

Related to Sales:

  • Showcase products and services.
  • Conduct accompanied test drives.
  • Oversee vehicle handovers.
  • Handle preparatory and follow-up tasks in the sales process, including customer contact, system entries, documentation, and fleet management.
  • Contribute to showroom design and maintenance.
  • Support in welcoming and advising showroom customers.
  • Research and prepare product information.
  • Assist with internal and external customer events.

Related to Service:

  • Aid the service department in product-related matters.
  • Coordinate with the parts service for accessories orders.
  • Assist in administering orders and workshop schedules, particularly for vehicle delivery.


Your Profile:

  • Passion for Toyota and Lexus brands.
  • Proven experience in delivering exceptional customer service.
  • Strong communication skills and the ability to generate enthusiasm.
  • Collaborative team player with a proactive approach.
  • Detail-oriented with a focus on product knowledge.
  • Willingness to support the frontline team and management.
  • Previous experience in showroom design and maintenance is a plus.
  • Fluent in Dutch, French, and English.


Our Offer:

If you have been nodding all along, please apply quickly. You will have the opportunity to work for a leading international car company.

You will have the opportunity to work for a leading international automotive company. We offer you a professional challenge in a team of enthusiastic colleagues. You will have the opportunity to develop your skills. Are you an entrepreneur and driven by quality?

Then don't hesitate and send us your CV! 



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.