Technical Support Specialist

Inchcape Belux, part of Inchcape’s global network. You’ll play a key role in delivering exceptional support to our dealer partners and colleagues. With plenty of exciting challenges and opportunities to grow, you’ll help take our technical operations and your own development to the next level.

Our Operations Support team is looking for a Technical Support Specialist to strengthen our Toyota and Lexus dealer network across Belgium and Luxembourg. In this role, you’ll be the go‑to expert for diagnosing technical issues, guiding technicians, and ensuring our dealers receive the highest level of support. You’ll collaborate closely with Toyota Motor Europe (TME), Toyota Motor Corporation (TMC), and internal teams to build a strong technical knowledge base within the network.

What you’ll do:

• Provide high‑quality technical assistance to Toyota and Lexus dealers, as well as internal departments.
• Respond to technical questions by phone or email within agreed timelines.
• Analyze complex issues, support technicians in their diagnostic process, and guide them toward effective solutions.
• Document and follow up on cases to enable proactive and structured support.
• Prepare and participate in technical meetings and knowledge‑sharing sessions.
• Support CRC, Warranty, and workshop teams with technical expertise.
• Evaluate accessories from a technical perspective, including installation, functionality, and instructions.
• Assist with diagnostic equipment and related software, ensuring dealers can work efficiently.
• Report detailed technical issues to TME/TMC and coordinate tests with modified components.
• Manage the collection and shipment of defective parts for factory analysis.
• Coordinate Go & Study activities with customers, dealers, and technicians.
• Provide input to the training team based on field experience and contribute to targeted technical training sessions.

About you:
To be successful in this role, you will be:

• Educated with a bachelor’s degree in automotive technology, electronics, or equivalent experience.
• Fluent in Dutch, French, and English
• Strongly knowledgeable in vehicle technology and eager to continuously update your expertise.
• Analytical, precise, and solution‑oriented.
• Comfortable working in a dynamic environment with multiple stakeholders.

We offer you:

• Join a global, values-driven organization transforming the automotive industry.
• Competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
• Opportunities for career growth and professional development in an innovative international setting.
• Work with renowned brands such as Toyota, Lexus, and BYD.
• Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in +40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Inchcape Belux employs over 250 team members. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.